IT Business Analyst, Delivery Central Services – Global Transformation

Creating tools and dive deeps in cooperation with operationaland technical teams across the organization to identify opportunities develop sound business cases and drive measurements of actions to continuously improve on the inputs and ultimately the outputs of the business.
Working with large volumes and big data in a highly complex business.
Working with business intelligence tools accessing and working with big data from multiple sources and partnering with the business to identify strategic opportunities and deliver results
Understand the various operations across OTS
Design and develop highly available dashboards and metrics using SQL and Excel/Quicksight
Understand the requirements of stakeholders and map them with the data sources/data warehouse
Own the delivery and backup of periodic metrics dashboards to the leadership team
Draw inferences and conclusions and create dashboards and visualizations of processed data identify trends anomalies
Execute high priority (i.e. cross functional high impact) projects to improve operations performance with the help of program managers
Perform business analysis and data queries using appropriate tools
Work closely with internal stakeholders such as business teams engineering teams and partner teams and align them with respect to your focus area
Execute analytical projects and understanding of analytical methods (like ANOVA Distribution theory regression forecasting Machine Learning Techniques etc.)

Key job responsibilities
1)To perform Data deep-dives-Working with data derived from various tools involving service operations Finance and supply chain domains
2) To develop automation solutions Automated reports and dashboards as part of key transformational and strategic programs
3) To drive governance metrics controls and internal reviews
4) To drive cross functional action items through consistent and sustained engagement with various stakeholders
5) To gain and maintain relevant access and skills over BI Tools OTS tools and operational dahsboards which complement program execution.
6) To write review and publish necessary documentation in line with amazons standards- or writing various document formats.

Business Analyst to drive data-driven decision-making through advanced analytics dashboard development and cross-functional collaboration. The ideal candidate will combine technical expertise with business acumen to deliver actionable insights across the organization.
Key Responsibilities:
Develop and maintain interactive dashboards using SQL Excel and Quicksight
Conduct deep-dive analyses using advanced analytical methods (ANOVA regression ML techniques)
Partner with stakeholders to identify strategic opportunities and deliver data-driven solutions
Own and deliver periodic metrics reporting to leadership
Execute high-priority cross-functional projects to improve operational performance
Analyze large datasets to identify trends anomalies and improvement opportunities



About the team
Delivery Central Service Global Transformation team aims to spearhead comprehensive organizational transformation by leveraging cutting-edge technologies and best practices. Through robust partnerships notably with the Product Field and Service desk and seamless collaboration with cross functional teams we aim to optimize operations elevate customer experience and foster sustainable growth. This steadfast commitment ensures that our organization maintains its position as a vanguard of technological and service excellence delivering tangible value and impactful outcomes to all OTS customers.

- Bachelors degree in engineering commerce business administration or equivalent
- Experience in financial/business analysis
- Experience writing complex Excel VBA macros
- Experience scripting for automation (e.g. Python Perl Ruby)
- Experience with SQL or ETL
- Experience working with Tableau and Quick Sight

- Experience using very large datasets
- Gen AI application and usage
- Relevant Certifications in the domains of BI SQL Six Sigma/Lean/ITSM Supply Chain and Amazon operations is preferred

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