Supporter Relations Officer - Donor Facing
Supporter Relations Officer - Donor Facing
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Job Description
Mdecins Sans Frontires/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that delivers emergency aid to people affected by conflict epidemics disasters or exclusion from healthcare. MSFs actions are guided by medical ethics and the principles of impartiality independence and neutrality.
Benefits of working with MSFAustralia
- Flexible & hybrid working arrangements
- Salary packaging plus insurance benefits & allowances
- Annual salary & Performance review
- Annual individual training budget & LinkedIn learning licence
- Employee Assistance Program
- Wellbeing support
- Strong culture of diversity and inclusion
- Career growth & development opportunities
- Additional leave & purchased leave options
- Novated lease & Flare retail discounts
- Monthly Friday afternoons off!
- Plus more!
Responsibilitiesof your role
Reporting to the Supporter Relations Assistant Manager this inbound phone-based customer service and data entry role is responsible for critical donor facing and administrative tasks to support the MSFA fundraising team as well as assist our current and potential donors. Collectively the Donor Relations team ensures that our valued donors receive the best possible service and attention.
Working independently within a collaborative and friendly team your accountabilities will include:
- Connect with donors to keep them informed on current MSF campaigns;
- Respond to phone and email queries from donors addressing requests and solving issues;
- Data management in the Salesforce CRM;
- Involvement with working groups to support your knowledge growth;
- Input into projects and continuous improvement initiatives.
What you will bring
To be successful in this key influencing and donor focused role you will enjoy engaging with people and working independently within a supportive and professional environment. You will be energised by constant learning and motivated by working in a global humanitarian organisation. Ideally can demonstrate the following:
- Call center and customer care experience;
- Confident experience with CRM systems and strong computer literacy;
- High attention to detail;
- Excellent communication and organisational skills; and
- A keen interest in being a part of a NFP organisation.
Applications
Select the apply button and upload your resume to be considered for this position.
Applications will be reviewed on receipt.
For more information see the Job Descriptionor contact the MSFA Talent Acquisition team with any questions
At MSF Australia we believe the following five values form the foundations of our culture Transparency Respect Understanding of Diversity Stepping In and CollaboraTion.
We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.
MSF Australia is committed to developing diversity equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples people from LGBTQIA communities people from diverse cultures and language groups and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information please call or email MSFA Human Resources on
MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place all employees are required to comply with these policies.
In support of the Child Protection Policy a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
