Accounts Collection Specialist

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

• Collection Follow-up (Past 30 Days):
  
  
  • Monitor aging reports to identify accounts that are 30 days or more overdue.
    
    
  • Proactively follow up with customers to ensure the timely collection of overdue payments.
    
    
  • Resolve payment discrepancies and address billing concerns in a professional and efficient manner.
    
    
  • Keep detailed notes of customer interactions payment arrangements and follow-up actions.
    
    
• Insurance Adjuster Coordination:
  
  
  • Follow up with insurance adjusters to confirm approval and processing of claims for mitigation and construction services.
    
    
  • Ensure all necessary documentation is submitted to insurance companies to avoid delays in payment.
    
    
  • Track claim progress and payment status using XactAnalysis ensuring that claims are processed promptly.
    
    
• Escalation and Legal Action:
  
  
  • Identify overdue accounts that require escalation (typically 60 days or more past due) and begin the collection escalation process.
    
    
  • Work closely with collection attorneys to transfer accounts that require legal action.
    
    
  • Prepare and file liens for accounts that meet the aging criteria (typically 45-60 days overdue) and work with legal teams to facilitate recovery.
    
    
• Lien Recording and Compliance:
  
  
  • Prepare and file liens on accounts that are 45-60 days overdue.
    
    
  • Ensure all lien documentation is accurate and compliant with state and local laws.
    
    
  • Coordinate with the legal team to ensure timely and effective lien filing and resolution.
    
    
• Documentation and Record-Keeping:
  
  
  • Maintain accurate up-to-date records of all communications with customers adjusters and legal representatives in XactAnalysis.
    
    
  • Ensure all interactions and actions are thoroughly documented to support the collection process and potential legal escalation.
    
    
• Performance and Collection Incentives:
  
  
  • Meet or exceed monthly and quarterly collection goals focused on accounts 30 days past due.
    
    
  • Participate in a performance-based incentive program tied to successful collections resolution of overdue accounts and timely filing of liens.
    
    

• Education and Experience:
  
  
  • High school diploma or equivalent required; degree in accounting business or related field preferred.
    
    
  • 2 years of experience in collections accounts receivable or related roles.
    
    
  • Experience working with collection attorneys and handling lien processes is preferred.
    
    
  • Familiarity with XactAnalysis or similar claims management platforms is a plus.
    
    
  • Prior experience in the construction or mitigation industry is beneficial.
    
    
• Skills and Competencies:
  
  
  • Strong organizational skills and attention to detail.
    
    
  • Excellent verbal and written communication skills with the ability to manage customer relationships and handle sensitive payment issues.
    
    
  • Proficiency in Microsoft Office Suite (Excel Word Outlook).
    
    
  • Ability to manage multiple accounts and prioritize tasks to meet deadlines.
    
    
  • Problem-solving skills to resolve billing discrepancies and ensure payments are made on overdue accounts.
    
    
  • Knowledge of lien laws and the collection process.
    
    

• The Accounts Collection Specialist will be eligible for performance-based incentives tied to the successful collection of overdue accounts (30 days or more).
  
  
• Incentives will be based on meeting monthly and quarterly collection goals the filing of liens and the resolution of overdue accounts.
  
  

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

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