Clinic Services Specialist (Procedural Scheduling) - UI Heart and Vascular Center
Clinic Services Specialist (Procedural Scheduling) - UI Heart and Vascular Center
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Job Description
No Nights Weekends or Holidays!
UI Heart and Vascular Center is seeking a Clinic Services Specialist to provide patient access services to the UI Heart and Vascular Centers (HVC) main campus outpatient Iowa River Landing outreach clinic(s) and procedural units for all cardiovascular specialty services.
HVC cardiovascular specialty services include: General Cardiology Cath/EP Structural Heart Non-Invasive Imaging Cardiac Rehab Heart Failure Heart Transplant Lung Transplant Pulmonary Hypertension VAD Vascular Surgery and Cardiothoracic Surgery.
Position Responsibilities:
- Responsible for scheduling minor and complex procedures in the adult cardiac catheterization electrophysiology and vascular labs.
- Assist with scheduling and coordinating follow-up appointments and additional testing with UI Health Care and within HVCs main campus outpatient Iowa River Landing and/or outreach clinic(s) using the electronic medical record (EMR).
- Ensure prior authorization process is complete prior to scheduling procedures.
- Assist with EPIC in basket and prior authorization denial work queue.
- Work collaboratively with a multidisciplinary team.
- Assist with problem solving of scheduling issues.
- Follow the scheduling policies to facilitate all patient appointments and procedures.
- Regularly attend scheduling staff meetings.
- May rotate and/or provide check-in/out coverage at main campus outpatient Iowa River Landing and/or the Cardiovascular Pre- and Post-Recovery (CPRU) registration areas.
- Coordinate provider schedules (Master schedules daily templates and clinic closures).
- Notify UI Patient Appointment Center (PAC) and HVC frontline supervisor of scheduling issues in a timely and effective manner.
- Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.
- Negotiate appointments with patients and other departments.
- Negotiate schedule changes with providers and communicates changes with staff/supervisors.
- Explain scheduling policies to other schedulers as needed through written and oral communications.
- Collaborate with peers and co-workers to enhance the delivery of health care.
- Provide feedback to management on means to achieve goals and resolve service issues.
- Contribute ideas and seek ways to improve assigned processes.
- May provide training and functional and/or administrative supervision for students/temporary staff.
- May analyze monitor and report financial data information and reports.
- Participate in daily phone coverage utilizing the resources available to maintain the Ambulatory Care Services Standards of Excellence. Upholds HVC and UIPAC best practices.
- Is accountable for meeting metrics/targets as pre-determined by the HVC and UIPAC.
- Serve as mentor role model and service excellence ambassador for staff co-workers patients and visitors.
- May perform other duties as assigned.
University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.
Education Requirement:
- Bachelors Degree in Business Administration or Business Management; or an equivalent combination of education and experience is required.
Experience Requirement:
- 1-year experience performing complex patient scheduling across multiple departments or sub-specialties. Hospital setting preferred.
- Effective and positive communication (verbal and written) and interpersonal skills.
- Demonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers as well as colleagues at all institutional levels.
- Must be proficient in computer spreadsheet and database applications.
Desired Qualifications:
- 3 years experience performing complex patient scheduling across multiple departments or sub-specialties (hospital setting preferred).
- Prior experience processing prior authorizations.
- Experience utilizing Epic.
In order to be considered for an interview applicants must upload the following documents and mark them as a Relevant File to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions please contact Kelli Ballard at or .
Required Experience:
Unclear Seniority
Employment Type
Full Time
