End Client: State of Connecticut
Job Title: Help Desk Analyst
Duration: 12 Months
Start Date: ASAP
Location: Hartford CT 06106 (Onsite)
Position Type: Contract
Interview Type: In Person or Telephonic or Webcam
Requirement ID: SCTHD666VV
Position # : 64666
Scoep Of Work
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff verifying completeness making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
REQUIRED SKILLS AND EXPERIENCE
A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:
- PC Hardware and software installation
- End user support - face to face and via telephone
- Excellent customer service skills
Its highly desirable that the candidate also have:
- Experience with computer system and user administration.
- Technical familiarity with Microsoft Active Directory.
- Experience with Windows 1011
- Experience with Office 365
- Experience with Device Management Device Imaging Device Troubleshooting
Department: CT Dept. of Children and Families
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: CA FL GA MD NC NY OH OR PA SC TX and VA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
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