Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is looking for a reliable and compassionate Medical Virtual Assistant to support a vibrant pediatric therapy clinic that specializes in occupational speech and developmental therapy. This is a full-time long-term remote position for someone who is organized tech-savvy and experienced in working with families and children in a healthcare setting.
If you have a background in medical administration enjoy a fast-paced environment and want to be part of a mission-driven team this opportunity is for you.
About the Practice
This Illinois-based clinic is dedicated to helping children thrive through play-based personalized care. The team supports a range of developmental needs through occupational therapy speech therapy and more always with a compassionate and family-centered approach.
They prioritize teamwork communication and a child-friendly environment and are looking for a virtual assistant who can integrate seamlessly into their workflow just like an in-house team member.
Why You ll Love This Role
Join a team that truly cares about children families and each other
Enjoy a supportive environment where you re treated as a valuable team member
Work remotely while being fully integrated into a passionate purpose-driven clinic
Make a real difference in the lives of children and families through timely and caring support
Responsibilities
As a key support member of the administrative team your responsibilities will include:
Scheduling & Intake Support
Manage new patient intakes and complete onboarding documentation
Coordinate and confirm patient appointments
Maintain and update the appointment calendar
Handle patient inquiries via phone and email professionally and promptly
Insurance & Billing Tasks
Verify insurance coverage and obtain necessary authorizations
Liaise with insurance providers regarding coverage and claims
Enter payments track claims and support billing-related communications
Explain billing to families in clear supportive language
Administrative Duties
Maintain and update patient records in Practice Pro and Office 365
Coordinate with therapists to manage daily schedules
Assist with follow-ups referrals and personalized communication with families
Ensure privacy professionalism and documentation compliance across all interactions
Requirements
Experience supporting medical or pediatric therapy practices is highly preferred
Strong knowledge of insurance verification pre-authorizations and billing
Excellent communication skills (verbal and written)
Familiarity with tools like Practice Pro Office 365 (Outlook Teams SharePoint)
Highly organized and able to prioritize tasks independently
Friendly empathetic and confident working directly with parents and families
Comfortable working Central Time full-time hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
