Warehouse Manager
Warehouse Manager
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Job Description
- Oversee all inbound and outbound warehouse activities ensuring timely and accurate fulfillment of appliance and bulky item deliveries.
- Maintain 99% inventory accuracy through routine cycle counts WMS tracking and timely inspection and logging of returned or undeliverable items.
- Hire schedule train and manage warehouse staff and drivers ensuring adherence to SOPs safety standards and performance expectations. Apply progressive discipline when necessary.
- Ensure the warehouse remains clean organized and fully compliant with safety and maintenance protocols. Conduct audits and implement corrective actions as needed.
- Collaborate with delivery teams and third-party logistics partners to prepare and load trucks efficiently using optimal load sequencing (e.g. last stop loaded first).
- Maintain clear and proactive communication with drivers and customers resolving issues in real time and reporting updates to the Sr. Manager and the Driver Happiness team.
- Serve as a backup to the Dispatcher/Customer Care team handling direct customer communication when needed.
- Develop and refine SOPs to improve space utilization (target: 85%) minimize product damage and optimize operational efficiency.
- Operate and oversee the safe use of all material handling equipment including forklifts pallet jacks and stackers.
- Monitor warehouse KPIs (e.g. order accuracy return processing time space utilization and safety metrics). Conduct random POD audits to ensure compliance.
- Ensure secure and proper handling loading and unloading of appliances and bulky items using blankets straps dollies and wraps.
- Manage the documentation and storage of undeliverable items and returns. Coordinate the recycling of haul-away appliances in compliance with hazardous waste regulations.
- Oversee truck cleanliness assist with pre-trip inspections and report any maintenance needs to ensure vehicle safety standards are met.
- Submit complete documentation for freight claims (e.g. BOL POD) and report lost stolen or damaged items with photo evidence.
- Uphold company standards for conduct and professional appearance while on-site.
- Perform additional duties and special projects as assigned.
- Minimum 3 years of warehouse operations experience including 1 3 years in a leadership or supervisory role; appliance or heavy goods experience is an asset.
- Post-secondary education in logistics supply chain management or equivalent work experience.
- Strong understanding of warehouse operations inventory control and safety procedures.
- Proven ability to manage and operate warehouse equipment; forklift certification preferred.
- Strong leadership and team management skills with the ability to coach and motivate staff.
- Excellent planning organizational and problem-solving abilities.
- Bilingual in English and French with effective verbal and written communication skills.
- Collaborative and adaptable with the ability to prioritize and perform under pressure.
- Proficient in Microsoft Office (Word Excel PowerPoint) Adobe tools and email platforms; experience with WMS preferred.
- Familiarity with appliance handling tools and proper techniques for loading strapping and staging heavy goods.
- Strong commitment to enforcing SOPs maintaining a safe workplace and driving continuous improvement.
- Open to feedback and able to adjust to evolving operational demands or extended shifts.
- This position is based in a warehouse environment and requires both physical and administrative tasks.
- Must be able to lift and maneuver heavy items operate material handling equipment and work in varying indoor temperatures.
- The role also involves desk-based responsibilities using computers and other office tools.
- Schedules may include extended hours or rotational shifts during peak operational periods.
Employment Type
Full Time
Company Industry
Freight and Package Transportation / Transportation / Logistics /
