Major Account Manager
Major Account Manager
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Job Description
Position Summary
Austin Texas (Hybrid)
Thales is seeking a strategic customer-obsessed and growth-oriented Major Account Manager to join our Software Monetization B2B Software Sales Expand team.
In this role you will focus exclusively on expanding relationships within our customer base driving revenue growth by identifying new opportunities for cross-sell upsell and long-term partnership development.
You will own the renewal cycle lead Customer Business Reviews and develop and execute Key Account Plans that align our solutions to customer business outcomes. Your ability to build deep relationships identify whitespace opportunities and bring cross-functional teams together will be key to your success.
Key Areas of Responsibilities
Expansion Strategy Execution
Own and execute customer expansion strategies focused on driving product adoption renewals and additional solution sales (cross-sell/upsell) across Thales Software Monetization (SM) offerings.
Account Growth & Penetration
Develop deep understanding of account structure organization goals and roadmap. Identify whitespace opportunities to increase Thales SM footprint across business units and stakeholders.
Renewal Management
Proactively manage the end-to-end renewal cycle mitigating churn risk demonstrating ROI and aligning value to client business goals.
Customer Business Reviews (CBRs)
Lead regular CBRs with executive and operational stakeholders to reinforce value delivered review roadmap alignment and position new opportunities.
Key Account Planning
Build and own Key Account Plans for top strategic customers. Leverage internal and external resources to drive strategic alignment adoption milestones and long-term growth.
Stakeholder Engagement
Strengthen and expand relationships with key decision-makers across functional and executive levels. Serve as a trusted advisor and voice of the customer internally.
Collaboration
Partner closely with Customer Success Sales Engineering Professional Services Product Management and Marketing to ensure cohesive customer engagement and growth planning.
Minimum Qualifications
Bachelors degree in Computer Science Engineering or related technical field
8 years of experience in B2B account management renewals or customer expansion roles preferably in enterprise software or SaaS
Proven track record of growing revenue within existing accounts through renewals upsell and cross-sell
Strong executive presence with the ability to build and deepen C-level relationships
Comfortable managing complex customer lifecycles and navigating large enterprise organizations
Conversational knowledge of SaaS licensing models data insights AI or software monetization concepts
Proven success in enterprise sales to software or intelligent device vendors
Special Position Requirements
Travel: 1-2 times per month domestically; and once per year internationally
If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!
Why Join Us
Say HI and learn more about working at Thales click here.
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This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified consistent with federal law state law and local ordinances.We are an equal opportunity employer including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales please contact us at .
The reference Total Target Compensation(TTC) market range for this position inclusive of annual base salary and the variable compensation target is between
Total Target Cash (TTC): 197760.00 - 285920.64 - 357400.80 USD AnnualThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.
(For Internal candidate if you need more information please reach out to your HR Shared Service 1st Point)
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:
Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance AD&D Disability Employee Assistance Plan and Well-being Program
Required Experience:
Manager
Employment Type
Full-Time
