Guest Services Agent
Guest Services Agent
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Job Description
Introduction:
We are seeking a friendly and professional Guest Services Agent to join our team at our inn located on beautiful Prouts Neck. The Guest Services Agent will be responsible for managing reservations checking guests in and out and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests such as booking tours or making restaurant reservations
Assist with check-in and check-out processes including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience at a hotel front desk or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software such as Microsoft Office and reservation management systems
Flexibility to work evenings weekends and holidays as needed
Perks:
Competitive wages
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Required Experience:
Unclear Seniority
Employment Type
Hourly
