We are looking for a data-driven operational leader to oversee our Senior Production Team Medical Management and Reduction Departments. The ideal candidate will have a proven track record of identifying operational patterns analyzing data and coaching teams to improve performance based on KPIs.
This role goes beyond traditional meetingsit requires an engaged hands-on leader who leverages real-time data to shape strategy address challenges proactively and develop action plans that enhance efficiency and drive results.
Key Responsibilities:
Data-Driven Decision Making
- Analyze operational performance metrics to identify patterns and opportunities for improvement.
- Implement KPI-driven coaching to optimize team productivity and results.
- Take ownership of data insights to drive strategic business improvements.
Operational Leadership & Team Management
- Oversee the Senior Production Team Medical Management and Reduction Departments ensuring alignment with firm goals.
- Provide hands-on leadership coaching and direct intervention when performance lags.
- Develop custom action plans for team members to improve efficiency and execution.
- Ensure all processes align with customer service excellence and the firms mission.
Performance Optimization & Course Correction
- Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency.
- Establish accountability by implementing real-time monitoring of KPIs and output.
- Work proactivelynot reactivelyto correct inefficiencies before they escalate.
Cross-Functional Collaboration
- Partner with leadership and unit managers to align department goals with firm strategy.
- Lead high-impact initiatives that improve customer experience efficiency and profitability.
Results & Execution Focus
- This is not a passive leadership roleyou will be expected to roll up your sleeves analyze problems and actively drive execution.
- Your success will be measured by data efficiency gains and real improvements in performance.
Qualifications :
Experience & Background
- Manage large team (over 50 indirect reports) and five or more direct reports.
- 7 years in operations management business intelligence or performance-driven leadership roles.
- Proven experience leading data-driven process improvements in a high-volume environment.
- Strong background in KPI management performance optimization and coaching.
Skills & Competencies
- Strong analytical skillsable to identify patterns and make data-driven decisions.
- Leadership mindsetmust be able to manage coach and intervene decisively.
- Execution-focusedthis role is for someone who takes action not just reports numbers.
- Fluency in English Spanish preferred.
Additional Information :
What We Offer
- A dynamic high-performance culture where your leadership and execution directly impact success.
- Competitive salary and growth opportunities in a rapidly expanding firm.
- Comprehensive benefits: health insurance 401K match PTO and professional development programs.
We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally we provide confidential counseling services mental health support and financial guidance. Come make a difference for our clients!
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time