Front Office Supervisor
Front Office Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a passionate and service-driven Front Office Supervisor to join our team full-time working 40 hours per week. Located in the heart of Aucklands vibrant CBD Avani Auckland Metropolis Residences offers guests stylish serviced apartments with sweeping views of the city and harbour. Set within a beautifully restored heritage building the property combines historic charm with modern comforts delivering the perfect blend of convenience sophistication and urban living.
About the Role:
- Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
- Serve as a role model sharing your expertise and continuously motivating the team to achieve high standards of service.
- Oversee the completion of daily tasks ensuring they are executed accurately and in a timely manner.
- Manage guest arrivals and departures efficiently ensuring a seamless check-in/check-out experience.
- Address and resolve guest complaints promptly and professionally maintaining high levels of guest satisfaction.
Qualifications :
To be successful in this role you will possess the following qualifications and attributes:
- Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
- Extensive background in the hospitality industry ideally within a hotel or resort setting with a thorough understanding of guest service standards and operations
- Exceptional customer service skills with the ability to maintain a consistently positive and professional demeanor even in high-pressure situations
- Strong time management skills with the ability to prioritize tasks efficiently and ensure timely completion of duties
- Impeccable professional presentation reflecting the high standards of the organisation
- Flexibility to work weekends and adjust to varying schedules as required by the operational needs of the business.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Competitive Compensation: A highly competitive negotiable remuneration package tailored to your experience and expertise.
- Career Development: Comprehensive professional induction and ongoing training to fuel your career progression plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).
- Exclusive Discounts:
- 50% off accommodation at all Minor Hotels brands across Australasia with a 20% discount for friends and family.
- Discounts on international accommodation food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- Leave Benefits: Generous paid leave including parental leave and birthday leave.
- Wellbeing and Support:
- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat including accommodation dining wellness activities spa treatments and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
