Sales Operations Assistant/Associate - Italian-speaking

We are seeking an enthusiastic and proactive Sales Operations Assistant/Associate to join our Sales Operations team at our Munich headquarters. In this position you are a trusted facilitator of the full sales cycle proactively streamlining front-loading processes to ensure the seamless transition from pre-sales to post-sales. You work in close collaboration with our global sales and support team amongst other internal and external stakeholders. The ideal candidate will have a service-oriented mindset demonstrated experience in sales support and the ability to work both independently and collaboratively in a dynamic international environment.

In this role you will have the following responsibilities:

Pre-sales Activities

• Serve as a key point of contact for customers and international colleagues providing timely and accurate support in daily interactions.
• Co-ordinate and administrate tenders assist in planning and coordination of product demonstrations and customer in-house visits and reference site visits.
• Assist with sales forecasting and planning ensuring that sales targets and forecasts are accurately reflected and regularly updated.
• Customer Data Maintenance in ERP and CRM systems.

Order Processing

• Coordinate customer orders assist with revenue planning and follow up to ensure accurate and timely shipments and payments.
• Manage the administration of regional sales activities supporting our local sales representatives support engineers distributors and other internal departments.
• Collaborate with cross-functional teams including finance analytics and legal to ensure compliance with contracts accurate revenue tracking and seamless data flow across integrated platforms.

Post-sales Activities

• Serve as a key point of contact for customer follow-up ensuring satisfaction and handling inquiries regarding shipments payments or service.
• Review and follow up on installation documentation revenue processing account receivable and invoice correction.
• Coordinate documentation for Audits.

Qualifications :

• Education & Experience: A commercial education with experience in sales support or customer service within an international environment with an experience in (public) tenders as a plus.
• Technical Skills: Strong computer skills with proficiency in integrated IT solutions such as SAP and .
• Communication Skills: Excellent verbal and written communication skills. Fluency in English and Italian (full professional proficiency) is required; additional language skills are a plus.
• Personal Attributes: A proactive mindset with strong problem-solving skills and keen attention to detail. Demonstrates a high degree of ownership over responsibilities taking initiative to drive tasks forward and continuously improve processes. Capable of working both independently and collaboratively showing accountability for results and a commitment to supporting team success.
• Organizational Skills: Capable of thriving in a fast-paced environment managing multiple tasks effectively and meeting tight deadlines.

Additional Information :

• A mutually-supportive international team
• Meaningful work with a lasting impact on medical technology
• 30 vacation days plus December 24th and December 31st
• Flexible working hours as well as hybrid work model within Germany
• Bike leasing via cooperation partner BikeLeasing
• Parking garage and safe underground bike storage
• Award-winning subsidized company restaurant and in-house cafes
• Variety-rich fitness program in our ultra-modern 360m2 company gym
• Regular after work team and company events
• Comprehensive training and continuing education opportunities

Ready to apply We look forward to receiving your online application including your first available start date and desired salary. 

Contact person: Leonie von Leoprechting

Remote Work :

No

Employment Type :

Full-time