Technical Solutions Engineer - Campus Switching, Wireless and Security Solutions
Technical Solutions Engineer - Campus Switching, Wireless and Security Solutions
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Job Description
Who Youll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems At Arista we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse multicultural team of top-notch engineers who act as our customers champions. You will also work closely with members of software/hardware engineering product management customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals as we work as One Team to deliver the highest levels of customer satisfaction.
What Youll Do
The ideal candidate can troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. They must have a strong understanding of Routing Switching Wireless and Security. A strong analytical mind and the ability to triage are also required. As we continually release new features and products they must have a high aptitude for learning and teaching.
Our engineers work closely with other Customer Engineering Software and Hardware development team members diagnosing problems and communicating them in multiple technical contexts. Thus excellent written and verbal communication skills and a collaborative approach are a must.
Responsibilities
- Post-sales technical support of Arista Campus products and solutions.
- Respond to customer product inquiries via telephone or in written internet-based email.
- Resolve customer concerns raised during installation operation maintenance product application or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications :
- Bachelor in CS/IT/CIS/EE or equivalent in experience
- Working knowledge of networking industry products and protocols
- Minimum of 2-5 years of hands-on experience and a combination of the following: designing deploying configuring supporting troubleshooting debugging and administering the following network protocols and technologies:
- AAA/RADIUS/TACACS ACL ARP BGP (RFC 4271) DHCP DNS 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) Flow Control ICMP IGMP IPv4 & IPv6 LACP LLDP MPLS NAT Open Flow OSPF (RFC 2328) PIM PoE (IEEE QOS RIP Sflow SNMP STP/RSTP/MST (IEEE 802.1d) VARP/VRRP VLAN (IEEE 802.1q) LACP VLANs (IEEE 802.1Q) MAC Learning VXLAN EVPN and GRE
- RF fundamentals -Wireless clients and drivers -Wireless security (WPA2 WPA3)
- Authentication frameworks EAP PEAP EAP-TLS AAA/RADIUS/TACACS
- Routing Switching and Security protocols are a plus
- Experience with packet capture/analysis tools is highly desired.
- A strong comfort level with Linux is highly desired.
- Familiarity with programming/scripting (C Java Python Perl JavaScript shell) is a plus
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
