Associate - Collections Consultant
Associate - Collections Consultant
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Job Description
Consultants in this role get to: Be the Point of Contact: Responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Define Sutherland Reputation: Delivering an experience to every customer meeting Oportuns service standards. Consistently Deliver: Achieve all agreed KPIs. Keep Management Informed: Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications :
Our most successful candidates will have: - Advanced English language skills (maintain an English conversation) - Negotiation Skills - Collection Skills - Able to work positively in a fast-paced changing environment - Ability to multitask and have excellent organizational skills - Sees through the eyes of the customer - Articulate bright and curious - Bachelor degree is a plus - Experience working in a customer-centric environment is a plus - Experience working in finances related field is a plus - Experience working in collections is a plus
Additional Information :
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
