CUSTOMER EXPERIENCE EXECUTIVE
CUSTOMER EXPERIENCE EXECUTIVE
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Job Description
Customer Experience Executive Welcome Desk (Retail Branch Banking)
Location: Ahmedabad Role Type: Individual Contributor
We are looking for a proactive and customer-focused executive to manage the Welcome Desk at our bank branches. You will be responsible for handling customer queries managing deliverables (welcome kits cards cheque books) ensuring smooth branch operations and promoting digital banking usage. The role also includes basic sales support complaint resolution and ensuring audit compliance. Ideal candidates will have 1 year of banking or customer service experience strong communication skills and a passion for delivering excellent customer service.
Qualifications :
Graduate / Post-Graduate
Should have a Pwd certificate or UDID Card
Additional Information :
Purpose:
Deliver best-in-class branch services including welcome kits chequebooks debit/ATM cards and Tatkal kits.
Resolve customer queries/issues promptly within TAT.
Promote adoption of digital banking channels (Net Banking Mobile App PayZapp).
Support branch sales targets and ensure audit readiness at the welcome desk.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
