Issue Management and Operational Losses Manager
Issue Management and Operational Losses Manager
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Job Description
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
The Manager of Issue Management and Operational Losses plays a pivotal role in enhancing Mountain America Credit Unions risk governance framework. This position is responsible for overseeing the full lifecycle of operational risk issues and loss events ensuring effective identification remediation and reporting.This leader will drive the design execution and continuous improvement of the Enterprise Issues and Losses Program. The role requires close collaboration across business units to ensure alignment with regulatory expectations internal policies and the enterprise risk strategy. The manager fosters a culture of accountability learning and operational resilience.
Job Description
LOCATION
Sandy UT 84070
SCHEDULE
Hybrid work environment with a blend of in-office and remote flexibility based on business needs.
To be effective an individual must be able to perform each job duty successfully.
Issue Management
- Oversee the end-to-end lifecycle of operational risk issues including identification documentation escalation and remediation.
- Ensure timely resolution of issues in accordance with internal standards and regulatory expectations.
- Collaborate with business units to perform root cause analysis and develop sustainable corrective actions.
- Maintain a centralized issue inventory and ensure data integrity and consistency.
Operational Loss Management
- Lead the identification documentation and analysis of operational loss events.
- Coordinate with business units to ensure accurate and timely reporting of losses.
- Analyze trends and emerging risks from loss data to inform risk mitigation strategies.
- Support the development of loss scenarios for risk assessments and capital planning.
Governance & Reporting
- Develop and maintain policies procedures and governance documentation for issue and loss management.
- Deliver insightful reporting to executive leadership and risk committees including dashboards KRIs and Board-level summaries.
Knowledge Skills and Abilities
The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Education and Experience
- Bachelors degree in finance risk management economics or related field required; advanced degree preferred.
- Minimum of 5 years of experience in operational risk internal audit or risk testing within financial services.
- Strong understanding of operational risk frameworks issues management operational losses and program management.
Certifications
- Preferred certifications: CUERME CRM CRCMP or similar risk-related credentials.
Skills
- Strategic thinking with strong analytical and problem-solving capabilities.
- Strong analytical skills with the ability to aggregate interpret and visualize complex risk data.
- Ability to respectfully question escalate and provide alternative perspectives when identifying potential risk through credible challenge.
- Builds trust with business partners by using facts regulatory knowledge and clear communication to influence outcomes.
- Excellent written and verbal communication skills.
- Proficiency in GRC platforms (e.g. Archer) and risk reporting.
Leadership and Organization Development
- Demonstrates ownership and accountability in delivering high-quality risk governance and reporting outcomes.
- Fosters a culture of transparency accountability and continuous improvement.
- Provides mentorship and guidance to junior team members and peers.
- Aligns team activities and deliverables with enterprise risk strategy and organizational goals.
- Builds strong cross-functional relationships to influence outcomes and promote a unified risk culture.
- Builds strong cross-functional relationships to influence outcomes and promote a unified risk culture.
Scope and Strategic Impact
- Supports the execution of the enterprise risk framework by managing issue and loss governance structures.
- Enhances enterprise-wide risk visibility by aggregating and synthesizing issue and loss data across business units.
- Provides critical insights to executive leadership and risk committees through dashboards KRIs and Board-level reporting.
- Drives consistency and quality in risk governance documentation and reporting templates.
- Collaborates cross-functionally to embed issue awareness and loss prevention into operational and strategic decision-making.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently
Ability to stand walk and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
Manager
Employment Type
Full-Time
