Product Operations Manager - Europe
Product Operations Manager - Europe
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Job Description
At Paymentology we re redefining what s possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard Visa and UnionPay cards at scale - across more than 60 countries.
Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.
We re looking for a Product Operations Manager to streamline and scale our product operations supporting our Product Engineering and Growth teams. In this role youll own key forums content systems and documentation strategies to help teams align execute and deliver value faster.
If youre experienced in technical writing product operations or product management and thrive in fast-paced environments where clarity collaboration and efficiency are essential this is your opportunity to have a tangible impact at a global fintech.
What you get to do::
- Own and manage product documentation including internal collateral release notes and developer portal content.
- Maintain structured up-to-date Confluence spaces to ensure easy access and eliminate duplication.
- Facilitate key product forums such as the Demand Approval Forum and Priority Support Forum to align cross-functional stakeholders and support strategic priorities.
- Collaborate with Product Managers and Engineers to deliver high-quality developer-friendly documentation.
- Drive initiatives to improve documentation hygiene workflow processes and collaboration across product lifecycle stages.
- Champion the internal and developer user experience ensuring content and knowledge systems are intuitive and efficient.
What you can look forward to::
At Paymentology it s not just about building great payment technology it s about building a company where people feel they belong and their work matters. You ll be part of a diverse global team that s genuinely committed to making a positive impact through what we do. Whether you re working across time zones or getting involved in initiatives that support local communities you ll find real purpose in your work - and the freedom to grow in a supportive forward-thinking environment.
Travel:
< 10%
Requirements :
What it takes to succeed:
- Proven experience in product operations product management or technical writing within a product-led environment.
- Strong technical writing skills with attention to clarity consistency and usability.
- Expertise in Confluence and documentation governance best practices.
- Familiarity with tools like JIRA ReadMe Slack Productboard Notion or Figma.
- Ability to simplify complex concepts for different audiences and collaborate cross-functionally.
- Proficiency using AI tools like ChatGPT to improve productivity and solve problems.
- A proactive detail-oriented approach and passion for creating order and clarity in complex environments.
Education and Experience:
- Bachelor s degree in Business Computer Science Engineering Marketing or a related field preferred but not required.
- Minimum 4 years of experience in product operations technical writing or product/project management roles.
- Experience supporting product lifecycle processes and working with data-centric tools and reporting dashboards ideally in financial services or related fields.
Remote Work :
Yes
Employment Type :
Full time
Employment Type
Remote
