Senior Manager, Inbound Product Management - Enterprise Search
Senior Manager, Inbound Product Management - Enterprise Search
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Job Description
About the Role:
ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced search and conversational AI capabilities that enhance user experience and support the companys growth ambitions. This role involves guiding cross-functional teams defining product strategy and driving adoption of AI-powered search technologies. The manager will also lead a small team and integrate user insights to ensure customer-centric solutions.
As part of our Digital Transformation group we deliver an intelligent secure scalable performant and accessible Platform which serves as the foundation of ServiceNows products and customer experiences. This is possible through world-class integrations data management automationartificial intelligenceand end-user experiences across all channels.
This role is on our PlatformX team within the Digital Transformation group. It is our newest team is shaping the long-term future of our intelligent platform
This high-leverage business-critical role is an opportunity to shape how search is employed to power richer more intuitive conversational experiences. As the line between search and conversation blurs youll guide the development of our foundational search capabilities to create conversational experiences that are personalized relevant and grounded in trusted information.
What you get to do in this role:
Drive product strategy for search retrieval augmented generation (RAG) and question-answering capabilities thatsets us up for success as welook to growto $30B inrevenue
Drive development and secure buy-in for a product direction that identifies defines and supports the overall product narrative and direction. Assume ownership of outcomes
Facilitate cross-functional teams that comprise ML research engineering user experience research and design partners to bring high-quality products to life
Drive crisp clarity within Engineering teams about outcomes requirements scope and timelines
Integrate user research customer pilots and market analysis into product requirements to enhance user and customer satisfaction
Translate complex problems into clear and compelling requirements
Forge partnerships with other product teams to drive adoption of search and gen-AI capabilities
Establish and refine metrics and framework for measuring the quality and value of search and gen-AI
Stay informed of Searchs broad product strategy and priorities to ensure the platform team always anticipates and meets customer goals
Lead a team of 2-4 Product Managers
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 10 years experience managing multiple teams or a larger team preferably managing junior leaders
- 8 years of software product management experience ideally building Search / RAG products
- Proven ability to deliver high quality features at speed
- Strong prioritization skills and the discipline to focus on high-impact activities
- Experience capturing and defining product requirements and transforming them into a roadmap
- Ability to work cross functionally with Engineering UX and Design teams
- Deep customer empathy and a track record delivering customer-centric solutions
- Expertise in synthesizing qualitative and quantitative data to validate hypotheses measure success and inform product direction
- Experience navigating ambiguity identifying underlying problems and clearly articulating tradeoffs around potential solutions
JV20
For positions in this location we offer a base pay of $168900 - $295600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
