Retail Manager
Retail Manager
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Job Description
Job Details
Description
Job Title: Retail Manager
Seasonal Employment
Location: Festival Fright Nights at Winchester Mystery House 525 S Winchester Blvd San Jose CA 95128:
Step into the excitement of Thirteenth Floor Entertainment Group the nations leader in immersive story-driven live events and haunted attractions. As part of our seasonal team youll help create unforgettable experiences that thrill and delight guests across the countryfrom heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity collaboration and fun working here means joining a passionate community that brings world-class scares and smiles to life every night. If youre ready to be part of the magic behind the screams we want you on our team!
Job Summary
Step into the heart of the action as our Retail Manager where youll oversee all retail upsell and VIP activations. This pivotal role puts you at the center of the actionmanaging Retail and Upsells with one lead and six staff VIP Experiences with one lead and four staff and Inside Guest Services with two staff. You will oversee a diverse inventory of merchandise ensuring seamless operations from setup to closing and uphold our companys gold standard for customer service.
Requirements
Talent & Team Leadership
- Manage and motivate your team throughout the season.
- Design and manage detailed staff schedules seamlessly integrating them into our system for flawless execution.
- You will oversee all aspects of onsite sales and logistics for retail upsell and VIP activations.
- Champion operational excellence from real-time inventory tracking and back-of-house organization to efficient tent and booth setups.
Customer Experience
- Be the face of hospitality providing knowledgeable friendly assistance and resolving guest concerns with empathy and efficiency.
- Serve as the go-to expert on company policies ensuring every customer interaction is informed positive and memorable.
- Tackle challenges head-on transforming complaints into opportunities for delight.
Event Operations
- Commit to full event availability leading from the front throughout every phase of the experience.
- Collaborate with the General Manager and key stakeholders to strategize and execute optimal retail setups.
- Maintain rigorous inventory controls ensuring every product is accounted for and accessible.
- Uphold compliance with California labor laws guaranteeing staff breaks and workplace well-being.
- Oversee precise opening and closing procedures setting the tone for operational excellence.
Communication & Collaboration
- Foster a culture of teamwork clear communication and shared achievement across all event goals.
Qualifications
Qualifications
- Must be at least 18 years old to apply and work in this role.
- 35 years of retail experience with a proven track record in management.
- Flexible availability including evenings and weekends with a commitment to consistent attendance
- Physical stamina to be on your feet and actively engaged throughout the event.
- Exceptional communication and interpersonal skills with a knack for navigating high-pressure situations.
- A collaborative spirit and a drive to elevate every aspect of the event experience.
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Required Experience:
Manager
Employment Type
Temp
