Practice Assistant II /850 Boylston Street Chestnut Hill
Practice Assistant II /850 Boylston Street Chestnut Hill
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT:Summarize the nature and level of work performed. Brigham and Womens Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Womens Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care respect and dignity in all interactions with patients families and colleagues and by customer service excellence. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respect
Self Management: Accountability professionalism and commitment to growth and development
Organization: A commitment to quality service and exceptional performance Meeting these expectations is key to the success of the department and the organization. This job description includes: General expectations for the position
Addendum A
- BWH Behavioral Competencies
Addendum B
- Job Specific Tasks and Responsibilities
Addendum C
- Physical/Working Conditions
PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility major job duties special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Actual job duties may vary by department (see Addendum B for more detail)
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Act as a super user for scheduling registration and billing systems. Provide training and assistance to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
- Utilize knowledge of HMOs managed care and other third party insurers and troubleshoot insurance issues as appropriate.
- Assist with trainingand orienting staff as needed.
- Provide cross coverage as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties as assigned.
Qualifications
High school diploma or GED required; post-high school education preferred.
Minimum one year of applicable work experience required.
Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical skills required:
Knowledge of practice operations and standards.
Understanding of procedures including filing copying scanning printing and faxing. Phone skills:
Ability to use phone system (answer and screen calls put on hold) answer routine questions and give routine information.
Verbal skills:
Ability to interpret information as appropriate answer routine questions in the most professional manner and communicate in a professional courteous clear and concise manner.
Organization Skills:
Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
Ability to manage multiple tasks effectively follow established protocols and work within systems.
Writing Skills:
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail memo or interoffice note) and to take complete and accurate messages.
System Skills:
Ability to type and enter data at an entry level.
Entry level understanding of applicable systems.
Understanding of the appropriate use and importance of related forms.
Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process.
Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital State and Federal requirements (where applicable to job performance) including policy and procedures with The Joint Commission and HIPAA.
WORKING CONDITIONS: Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases unpleasant odors needle and blood products.
HOSPITAL WIDE RESPONSIBILITIES: Works within legal regulatory accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
