Guest Relations Administrator - Signia by Hilton Orlando
Guest Relations Administrator - Signia by Hilton Orlando
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Salary Not Disclosed
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Ideal Candidate will have previous customer service and hospitality experience open availability prior experience working at a hotel front desk is required.
Shift Pattern:Open availability and Weekend/holiday availability are required. Between the hours of 7am - 11pm
Pay Rate:$21.58
The Benefits:*
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
Greet guests warmly and offer personalized assistance upon arrival.
Maintain a visible presence in the lobby to ensure a welcoming atmosphere.
Anticipate guest needs and provide proactive high-touch service.
Coordinate with hotel teams to ensure smooth and seamless guest experiences.
Communicate guest preferences and special requests to relevant departments.
Assist with VIP services group arrivals and special events.
Monitor lobby conditions and report any issues to housekeeping or maintenance.
Ensure guest safety by observing and reporting any suspicious activity.
Support emergency procedures and assist guests during evacuations if needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
