Guest Relations Agent
Guest Relations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Guest Relations Agent you will:
Guest Services & Communication: Respond to guest inquiries requests and concerns efficiently while maintaining clear communication with guests and internal departments.
Bell Services Coordination: Assign and monitor bell staff tasks like luggage handling room changes and package deliveries ensuring timely and secure service.
Interdepartmental Collaboration: Coordinate with front desk housekeeping and management for smooth handling of check-ins/outs VIPs and special accommodations.
Lobby & Guest Interaction: Act as a lobby ambassador greeting guests warmly offering assistance directions and personalized recommendations.
Transportation & Concierge Duties: Manage transportation requests and provide concierge services such as restaurant and event reservations.
Operational Oversight: Maintain logs track staff availability and support efficient workflow during peak times addressing maintenance or security concerns as needed.
Resort Knowledge & Policy Adherence: Demonstrate thorough knowledge of resort policies amenities and local attractions to enhance the guest experience.
Qualifications :
- Must be able to stand for an extended period of time as 90-100% of the shift is standing.
- Strong communication skills (verbal & written) for guest interactions and team coordination.
- Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests.
- Problem-solving skills to address guest concerns or logistical challenges.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check drug test and prove eligibility to work in the United States
- Valid Florida Driving Licenses: able to drive a golf cart vehicle up to 15-passenger van with the passage following safety guidelines.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
