Job Description:
Manager Content Delivery
Role type: People Manager
Span of control: NA
Location: Barcelona Princeton Singapore
Clear-and-Likely: Yes
Reports to: Senior Director Factiva Content
Pay Range:
You Will
- Lead a team of Delivery Managers across different time zones to ensure timely and successful delivery of our solutions to clients.
- Provide regular and transparent communication of team objectives and goals.
- Hire supervise support and develop a team to maximize potential through motivation coaching counseling and delegation.
- Be a key representative of the Content Curation team in dealings with clients particularly strategic clients working with partners in Sales and Product.
- Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality accuracy timeliness and completeness.
- Perform testing of new or enhanced system and product functionality
- Coordinate with service providers and key vendors to guarantee daily operational responsibilities improve overall workflow and assess the quality of the providers deliverables.
- Contribute to the onboarding and support of clients including the creation maintenance and testing of guidelines and tools that will support the team
- Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.
- Provide support for Factiva including web maintenance and when necessary by creating/updating expert searches and trending topics.
- Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.
- Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
- Support training of future members of staff
- Ensure that the team members strictly adhere to the Dow Jones and clients policies & procedures.
- Write and proofread Due Diligence reports when required
- Support R&C with translation services as and when required
You Have
- Excellent communication skills and the ability to effectively interact with senior management as well as team members and peer groups
- People management skills
- A professional attitude in client facing environment
- Ability to work in a high pressure environment with strict deadlines
- Current news awareness and solid news judgment
- Strong customer focus
- Boolean search knowledge
Preferred
- Team leadership experience
- Previous experience with Factiva Dow Jones Risk and Compliance (or similar products)
- Automation data visualization skills are a plus
Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area:
Dow Jones - Data & AI
Job Category:
Data Analytics/Warehousing & Business Intelligence
Union Status:
Non-Union / A clear and likely internal candidate
Pay Range: $64000 - $70000
We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Required Experience:
Manager