HR Shared Services Partner - Long Beach, CA

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As part of our Human Resources team youll help us attract hire and retain the top talent we need to achieve our bold vision. Youll play a vital role in defining developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. Were seeking change leaders talent strategists employee advocates and culture architects to enable our teams partners and businesses to do and be their best.

In this position

The HR Shared Service Specialist works under general direction and acts as a trusted People First (Fords HR support team) representative to local colleagues and employees in California. Through the cultivation of deep relationships contextual knowledge within their assigned team and the application of process/policy expertise (particularly relevant California state laws / regulations) this role will support the resolution of complex detailed and highly visible HR-related inquiries transactions escalations and projects. Essential responsibilities include modeling customer service excellence and proactively developing solutions that enhance employee experiences and systemically solve process challenges.

This role is hybrid and requires at least 4 days per week in either the Palo Alto CA or Long Beach CA office. Relocation is not provided.

Responsibilities
What youll do

Intake strategically prioritize and apply policy/process expertise to resolve HR policy/process inquiries transactions and escalations especially those that are executive-level high-visibility and/or complex (e.g. leaves of absence paycheck discrepancies final pay disbursement position changes etc.). Detailed understanding of relevant California state laws / regulations is critical.
Leverage critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues downstream impacts and connection points to other processes to deliver work with excellence.
Liaise between/delegate action (when appropriate) to People First colleagues and key partners (e.g. Benefits Payroll Mobility etc.). Monitor closely to ensure efficient and accurate resolution.
Participate in the delivery of special projects and initiatives. Such projects include organizational designs which require mass position changes/HCM data alignment job architecture position management and other data clean-up and integrity maintenance exercises (e.g. work location alignment). These may require varied reporting needs that become nuanced by organization.
Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions.
Develop a deep understanding of the assigned CHROs team and customer groups including attending HR team meetings to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.
Model customer service excellence to the broader People First Team including sharing learnings and best practices.
Additional Qualifications/Responsibilities
Qualifications
Youll have

Bachelors Degree in Human Resources Organizational Development or any other related discipline or commensurate work experience.
3 years of HR business partner work including strategic Human Resources work experience such as policy design organizational design etc.
2 years of experience supporting California-based employees in a Human Resources related role.
Even better you may have

Experience in systems used by Ford HR (i.e. Oracle Visier etc.).
Proficiency in Microsoft Excel.
Prior experience working as an HR Business Partner or related customer-facing role.
Superior relationship-building and communication skills.
Critical thinker mindset who anticipates challenges and acts proactively.
Ability to strategically triage work and execute with agility and attention to detail.
Development mindset who pursues opportunities to grow knowledge and skills in diverse disciplines and situations.
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage.
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more.
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more.
Vehicle discount program for employees and family members and management leases.
Tuition assistance.
Established and active employee resource groups.
Paid time off for individual and team community service.
A generous schedule of paid holidays including the week between Christmas and New Years Day.
Paid time off and the option to purchase additional vacation time.