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Hilton East Assisted Living is currently seeking an Aide Supervisor to lead and manage our Aides at our facility located in Hilton NY.
At Hilton East Assisted Living we know that each and every resident is an individual with specific interests needs and strengths. Our desire is to give seniors respect and dignity in a caring environment that caters to residents specific needs. Our services are designed to help residents maintain-or increase-their independence. We pride ourselves on ensuring that our residents are offered many choices allowing each resident to customize their lifestyle.
SHIFT DETAILS:
Essential Responsibilities:
Delegates tasks to Direct Care Staff. Ensure that Aides are kept on task and delivering unsurpassed service.
Inform direct care personnel of service delivery schedules.
Ensure timely response by Aides to residents needs.
Monitor and perform consistent safety practices.
Implement Aides adherence to all agency policies and procedures.
Ensure Aide documentation is completed accurately and timely.
Assist with staff development and skills review.
Provide direct client care and other related duties as assigned.
Attend morning report and all Director meetings.
Act as the first level go-to person for Aides troubleshooting issues.
Provide first-level support as a patient services liaison to research issues surrounding complaints and then communicate findings to the manager.
Facilitate the orientation and training of new aides.
Assist patients with concern and empathy.
Respect patient confidentiality and privacy.
Communicate courteously and respectfully.
Anticipate resident issues to circumvent challenges and deliver unsurpassed patient experience.
Prioritize tasks to ensure optimum resident services as requests and needs change.
Other duties as assigned.
Required Experience:
Manager
Full Time