Payments Governance Client Operations Manager
Payments Governance Client Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to make a significant impact in the world of payments and merchant services
As a Payments Governance Client Operations Manager Vice President in the Third Party Payment Processing Governance and Oversight Team you will play a pivotal role in advancing our mission and driving success. You will be part of a team that thrives on collaboration innovation and excellence working together to achieve remarkable results. Your contributions will be vital to our firm and the wider community as we strive to make a positive impact.
Job Responsibilities
- Function as the subject matter expert on card network and regulatory requirements for acquirers evaluating the effectiveness of control frameworks.
- Act as the local site manager to champion the Merchant Third Party Oversight Teams core mission.
- Collaborate with leadership to ensure site operations support team objectives.
- Demonstrate excellent client-facing skills to facilitate annual assessments and oversee periodic reviews.
- Travel to client corporate offices to conduct onsite fieldwork and deliver insightful management reports.
- Manage the evaluation assessment and monitoring of third-party relationships by ensuring adherence to established standards compiling data and maintaining documentation for assessments.
- Partner closely with peers to ensure comprehensive due diligence is performed accurately at a set cadence.
- Collaborate with internal partners and driving future growth with Third Party Agents.
- Contribute to the continuous improvement of standard operating procedures ensuring internal resources remain current and relevant.
- Compile and organize substantial amounts of evidence to complete comprehensive assessment packages.
Required Qualifications Capabilities and Skills
- Previous experience with Merchant Services Payments and card networks.
- Must have a genuine interest in client-facing activities.
- Expertise in people management and ability to manage a small team.
- Project management skills with a proven track record for scaling programs from the ground up.
- Excellent interpersonal written and verbal communication skills with the ability to present and influence at the executive level.
- Ability to identify common areas of risk and compliance vulnerability.
- Strong stakeholder management skills including navigating difficult situations negotiating timelines and influencing internal and external stakeholders across organizations and borders.
- Strong sense of initiative independence and ability to prioritize multiple complex situations to deliver successful results.
- Proficient with Microsoft Suite of applications including Excel Access and PowerPoint and capable of developing high-quality presentations with graphs and analytics.
- Contribute to a business climate and culture that encourages integrity respect excellence and innovation.
Preferred Qualifications Capabilities and Skills
- Two or more years of people management and leadership experience.
- Two or more years client-facing or front-office experience is preferred.
- Qualifications in a relevant discipline with relevant accreditations solid working experience as a professional auditor and/or financial industry practitioner or experience with one or more banking regulator partners.
- Experience with Payment Brands (Visa Mastercard Discover) program rules and requirements is preferred.
- Experience with data analysis would be beneficial (e.g. Python Big Query Looker Tableau).
Required Experience:
Manager
Employment Type
Full-Time
