Finance Technology Service Manager
Finance Technology Service Manager
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Job Description
Job Level:
Technical Leadership-T2Job Description:
With a mission to deliver best-in-class Finance technology capabilities as accelerators and enablers of growth the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations teams ambition is to be the face of operational excellence user experience and business alignment driving trust and proactive services for Finance.
This role focuses on ensuring that the systems supporting Finance run smoothly are continually improved and deliver great user experiences. You will operate at the intersection of DT vendors and the business driving proactive service delivery and problem-solving for all of FinTech.
You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial for managing expectations with vendors and internal Digital Transformation while maintaining a user-centric focus in all service management processes.
- Prioritize and solve service improvements changes and escalations.
- Translate technical concepts and ITIL processes into actionable service outcomes.
- Track and improve service metrics.
- Contribute to the design and upkeep of service catalogues and knowledge bases.
- Support major incident and change management processes.
- Manage Service Readiness and Hypercare efforts.
- Experience working within large (matrix) organizations where service delivery which involves coordination across internal DT teams external vendors and business stakeholders.
- Demonstrates a strong focus on User Experience (UX) and possesses hands-on expertise in developing effective solutions within our self-service tools.
- Understanding of ITIL practices (incident change problem management etc.) and ITSM Platforms such as ServiceNow.
- Experienced in working within scaled agile environments including active collaboration in cross-functional teams and proficient use of agile artifacts and ceremonies.
- Ability to define track and communicate service health and performance metrics to drive transparency continuous improvement and user satisfaction.
- Finance System knowledge is a plus.
What can you expect from Mars
- Work with diverse and talented Associates all guided by the Five Principles.
- Join a purpose driven company where were striving to build the world we want tomorrow today.
- Best-in-class learning and development support from day one including access to our in-house Mars University.
- An industry competitive salary and benefits package including company bonus.
Skills:
Assessment Compliance Management Costing and Budgeting Data Collection and Analysis Data Control Planning and Organizing Policy and Procedures Verbal CommunicationCompetencies:
Collaborates Drives Results Manages Ambiguity Values DifferencesThe base pay range for this position at commencement of employment is between the range listed below however base pay offered may vary depending on multiple individualized factors including but not limited to job-related knowledge skills and total compensation package for this position will include variable pay medical and dental benefits participation in 401k plan and paid time off of participation in these benefit plans will be provided if an applicant receives an offer of employment.
The pay range shown is applicable to all locations listed within the job posting:USD 57014.00 - USD 78396.00Required Experience:
Manager
Employment Type
Full-Time
