Senior Staff Engineer / SAP Service Delivery Manager
Senior Staff Engineer / SAP Service Delivery Manager
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1 Vacancy
Job Description
Role: SAP Service Delivery Manager
Employment Type: Fulltime Employment
Model of working: 100% Remote from Canada
Must have Skills: ITIL (Expert) Good to Have Skills: SAP Solution Manager ITSM (Capable
Job Overview:
- Oversee daily SAP AMS operations including incident problem change and release management.
- Lead and mentor SAP support teams including internal staff and outsourced vendors. Act as the primary liaison between business stakeholders clients and technical teams. Ensure strict adherence to SLAs (Service Level Agreements) ITIL processes and internal governance frameworks.
- Identify and implement continuous improvement initiatives for SAP support and service delivery Manage vendor relationships contracts and service performance for outsourced SAP support.
- Handle escalations resolve complex issues and manage transitions of projects to AMS support.
- Maintain and develop processes procedures documentation and enforce best practices for SAP system maintenance and support.
- Assist in onboarding and growing AMS accounts with a focus on retaining clients and managing profitability Required Skills: Strong background (5- 8 years) as a Service Delivery Manager or Service Manager in SAP AMS environments.
- Extensive hands-on functional or technical SAP consulting experience from one of the modules (FI CO SD MM PP ABAP/technical).
- Proficiency in incident change and problem management processes; ability to manage service delivery metrics and reporting.
- Experience managing both onshore and offshore cross-cultural teams.
- Ability to analyze service performance data interpret trends and recommend solutions.
- ITIL certification or experience working in ITIL-governed environments is preferred. Excellent stakeholder management communication leadership and problem-solving skills.
- Broad knowledge of SAP integration and infrastructure including cloud deployment and agile methodologies.
- Certification in IT or SAP good understanding of SAP Private and Public cloud solutions including SAP BTP administration and services.
Additional Information :
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
