Senior Manager - Service Line

Job Title:Senior Manager - Service line

Location: Hyderabad/Chennai/Bengaluru (WFO)

Position Overview:

The Senior Manager - Service Line will be responsible for managing the service line operations ensuring delivery excellence and driving growth within the business unit. The role requires a strategic leader with experience in service line management client relationship building operational efficiency and team leadership. The Senior Manager will collaborate with cross-functional teams and stakeholders to ensure that service offerings meet client needs and align with the organizations overall strategic goals.

Key Responsibilities:

• Service Line Leadership:
  Lead the service lines strategic initiatives including expansion service offerings and operational improvements.
• Client Relationship Management:
  Build and maintain strong relationships with key clients to understand their needs and ensure the effective delivery of services. Act as the primary point of contact for escalated client issues.
• Operational Excellence:
  Oversee the day-to-day operations of the service line to ensure seamless delivery. Monitor KPIs and other performance metrics to ensure efficiency productivity and cost-effectiveness.
• Financial Management:
  Manage the budget for the service line ensuring financial performance and profitability. Provide forecasts budgets and reports on financial metrics and ensure services are delivered within the allocated budget.
• Team Leadership & Development:
  Lead mentor and develop a high-performing team within the service line. Provide direction set performance goals and ensure professional growth through training and development opportunities.
• Service Innovation & Development:
  Identify new trends technologies and opportunities to innovate and improve the service line offerings ensuring they meet client needs and industry standards.
• Cross-Functional Collaboration:
  Work closely with other departments (e.g. sales marketing product and delivery) to ensure alignment on client needs service offerings and business objectives.
• Compliance & Risk Management:
  Ensure that all services comply with regulatory standards contractual agreements and quality control processes. Actively manage risks and implement mitigation strategies.
• Reporting & Analysis:
  Provide regular updates to senior management regarding service line performance client satisfaction financial results and strategic initiatives.

Qualifications & Experience:

• Education:
  Bachelors degree in Business Administration Management or a related field. A masters degree or relevant certifications is a plus.
• Experience:
  At least 15 years of experience in a similar role or in Operations and Delivery with a proven track record of driving operational excellence client satisfaction and team leadership. Experience in US healthcare (Medical Coding) is mandatory

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication negotiation and interpersonal skills.
• In-depth understanding of service line management operational processes and service delivery models.
• Financial acumen with experience managing budgets and financial performance.
• Ability to handle complex client issues and deliver customized solutions.
• Proven ability to think strategically and execute tactically.
• Strong problem-solving and analytical skills.

Key Competencies:

• Strategic Thinking & Vision
• Client-Centric Approach
• Leadership & Team Management
• Financial Management & Budgeting
• Service Innovation & Improvement
• Communication & Presentation Skills
• Problem Solving & Critical Thinking

Required Experience:

Senior Manager