DescriptionJoin JP Morgan Chases Collaboration and Communication Product Line to enhance productivity for our global workforce and clients. We seek a Product Manager to ensure the resilience of our Microsoft 365 ecosystem including Exchange Online OnePromote and Teams. Collaborate with engineering to design recovery plans protect data and maintain compliance. Your expertise will minimize downtime and data loss supporting operational resilience in a people-oriented culture that values user experience and continuous improvement.
You will also work closely with risk and business stakeholders building consensus where necessary to develop comprehensive backup monitoring and incident response frameworks tailored to the unique risks of the M365 stack. This includes evaluating and deploying backup solutions establishing clear recovery objectives and ensuring that recovery processes are rigorously documented tested and aligned with JP Morgans business continuity goals. Your expertise will be instrumental in preparing the organization to respond decisively to major outages or data integrity threats minimizing downtime and data loss while supporting a culture of operational resilience.
We have a people-oriented culture embracing the power of user experience experimentation learning and continuous improvement. Youll work in a collaborative trusting thought-provoking environmentone that encourages diversity of thought and creative solutions that are in the best interests of our customers and our team.
With teams based in Jersey City and the United Kingdom (London Bournemouth) this role will play a pivotal part in shaping strategy and execution. We are an agile multi-functional team that thrives in a collaborative and dynamic environment.
Job responsibilities:
- Owns maintains and develops a product backlog that enables development to support the overall strategic roadmap and deliver value.
- Prioritizes the product backlog & maintain a vision for the product
- Helps with overall product life cycle through planning execution and future development by continuously adapting developing new products and methodologies managing risks.
- Measure product KPIs and success measures by understanding the target outcomes and tracking our progress against targets.
- Working collaboratively with Engineering teams to ensure roadmaps strike the right balance between business delivery technology enablement and operations work
- Advocating for and deeply understanding the needs of the products customers
- Works closely with users and key stakeholders to drive adoption and transform business workflows
- Conducts market research and tracks industry developments understands implications to product vision and strategy
- Defines and manages the products business metrics including cost feature & functionality risk posture and reliability
- Oversees and drives the go-to-market and strategic marketing plans for the product
- Lead by example exhibiting robust risk measures while advocating for adherence throughout the development lifecycle
Required qualifications capabilities and skills:
- Experience or equivalent expertise in product management or a relevant domain area
- Experience in Technology product management role within enterprise environment.
- Familiarity with common technical concepts architectures and cloud-based principles is critical but hands on development experience is not essential.
- Experience in a product management construct with an emphasis on data mapping and migrations
- Experience providing roadmaps product overviews reports backlog and documentation for enterprise technology solutions
- Understanding of the end-to-end software development process including product strategy development customer engagement architecture design engineering implementation and operations
- Knowledge of technology standards industry trends and emerging technologies
- An understanding of software development methodologies and practices (SDLC Agile Scrum etc.)
- Experience of building strong cohesive partnerships with key stakeholders
- Strong interpersonal skills to manage relationships with a variety of partners and stakeholders
- Experience writing technical stories in JIRA/confluence using industry standard notations
Required Experience:
IC