Operations Manager
Operations Manager
Posted on :
18-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Additional Information: This hotel is owned and operated by an independent franchisee InnVest Hotels. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
OPERATIONS MANAGER
REPORTS TO GENERAL MANAGER
THE ROLE:
Responsible of all aspects of property operations including maximization of financial performance guest satisfaction and staff development within established quality standards. Responsible for the hiring training and discipline of all hotel staff.
ACTIVITIES:
The duties and responsibilities for the Operations Manager include but are not limited to the following:
Oversees overall day-to-day hotel operations by supervising coordinating and actively participating in the daily operations of the hotel.
Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.
Ensure the quality of services adherence to standards and customer satisfaction.
Oversee optimal human resource management: Supervises and motivates designated employees; carries out supervisory responsibilities in accordance with the Companys policies training programs and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Establishes and maintains a pro-active human resource function to ensure employee motivation.
Ensures the efficient and effective operation of the Housekeeping Maintenance F&B and Front Office departments.
Manage financial and material resources: cost control inventory tracking supplier negotiations etc.
Maintains product and service quality standards by conducting inspections ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
Participate in the development and implementation of continuous improvement strategies follow up with short medium and long-term objectives.
Maintains reservations systems such as Property Management System Restaurant Systems Yield Management System
Perform various administrative tasks for the management
Monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial performance. Suggests and implements corrective actions.
Understands the government regulations affecting hotels operations ensuring hotel is operated in compliance with all applicable laws ordinances regulations and requirements of any federal provincial or municipal authority.
Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
Ensures good safety practices of employees and guests assisting in the maintenance of proper emergency and security procedures. Ensure compliance with internal policies safety standards and operating procedures.
Provide support to the management team particularly by acting as team leader participating in meetings evaluating the customer service provided by employees providing feedback to supervisors and conducting training and coaching for employees and managers under your supervision.
Perform any other related tasks.
COMPETENCIES WE ARE SEEKING:
Bilingual: fluent in French and English both written and spoken.
Minimum 3 years supervisory experience within hospitality industry preferred
Four-year college degree is preferred
Ability to deal with all levels of management staff and owners in a professional manner
Experience in the supervision of personnel: recruitment training and motivation
Background in the development and execution of business marketing and sales plans and operating budgets
Proficient / familiarity with computerized systems
Ability to work within deadlines
Proven ability to manage multi-tasked assignments
Familiarity with accounting principles
Familiarity with hotel operations an asset
Will be required to work a variety of days evenings weekends and holidays
***Citizen or permanent resident or holder of valid work permit for Canada***
Advantages:
-Medical and dental insurance
-Dry cleaning
-Parking underground
-Employee discounts as per Marriott procedures
-opportunity to grow within a large portfolio of hotels
-And a great solid team!
This company is an equal opportunity employer.
frnch1
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
