Communications & Client Services Manager
Communications & Client Services Manager
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-07-2025
Job Description
Who we are:
Gunnison Company (Gunnison or Company) located in Atlanta GA is an industry-leading provider of tree and vegetation management services for a growing list of sectors including utility industrial government/DOT residential and commercial. We offer state-of-the-art solutions across twenty states throughout the Southeast and the Eastern Seaboard.
We Offer:
- Weekly pay
- Paid Time Off & Health Benefits.
- Growth & Development within the company.
- Boot allowance on qualifying purchases.
- 401k 4% match.
Communications & Client Services Manager Summary:
The Communications & Client Services Manager plays a key role in driving internal alignment and enhancing the external client experience across all customer touchpoints. This individual will oversee company-wide communications customer event planning and strategic client engagement initiatives. The ideal candidate is a proactive communicator with excellent planning skills a strong customer service mindset and experience managing projects and vendors. This role requires close collaboration with executive leadership HR marketing sales and operations teams.
Duties/ Responsibilities
Client Engagement & Events
- Plan organize and manage customer-facing events including trade shows client appreciation events lunch & learns and annual gifting programs.
- Lead all event logistics: site selection vendor negotiation budgeting promotional material coordination and post-event follow-up.
- Serve as the internal lead for coordinating customer holiday gifting across markets and client segments working with Sales Ops and fulfillment teams.
- Develop and maintain a calendar of customer engagement touchpoints in partnership with sales teams to ensure regular meaningful client contact.
Internal & Executive Communications
- Partner with HR to produce a monthly company-wide communication highlighting new hires role changes retirements and other personnel updates.
- Lead quarterly communications initiative by scheduling and conducting one-on-one update sessions with each Executive Team member and Presidents. Compile updates on strategic initiatives key metrics and milestones into an employee-facing summary.
- Draft and distribute internal communications on behalf of senior leadership ensuring consistent voice clarity and alignment with company goals.
- Maintain and update company communication templates messaging playbooks and communication cadences.
Vendor & Marketing Partnership Management
- Serve as the primary liaison to external vendors supporting communications marketing and promotional events.
- Ensure vendor deliverables are aligned with brand standards timelines and budget requirements.
- Coordinate development and distribution of client-facing materials in collaboration with internal marketing leads and vendor partners.
Residential Storm Response Support
- Serve as a liaison between sales teams and insurance companies during residential storm response events.
- Coordinate customer communication strategies during high-volume storm seasons ensuring service consistency and professionalism.
- Support tracking of inbound leads and customer service needs specific to storm-related sales.
Additional Responsibilities:
- Maintain up-to-date knowledge of industry best practices in communications and customer experience.
- Support cross-functional initiatives and special projects as assigned by the Director of Customer Excellence.
- Develop and refine SOPs and workflows to streamline communication and engagement processes.
Qualifications
- Bachelors degree in Communications Marketing Public Relations or a related field.
- 5 years of experience in corporate communications or customer service roles.
- Exceptional writing editing and verbal communication skills.
- Strong project management and organizational skills.
- Experience working across multiple departments and managing vendor relationships.
- Proficient in Microsoft Office Teams and communication platforms such as Mailchimp Loomly or similar.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail and follow-through.
Join a team that values safety reliability and professional development. If youre a skilled individual who enjoys working outdoors and being part of a dynamic team Gunnison Company is the right fit for you. Apply today to grow your career in a vital and rewarding field!
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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