Call Center Representative
Call Center Representative
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Job Description
Job Details
Description
US Heart and Vascular is in need of a Remote PRN Certified Medical Assistant Call Center Representative serving HeartPlace patients in the Dallas/Fort Worth area. Must live in the Dallas/Fort Worth area.
Responsibilities
- Take customer calls and provide accurate satisfactory answers to patient inquiries and concerns.
- Receives and returns phone calls from patients and other external sources. Receives and returns portal messages.
- De-escalate situations involving dissatisfied customers offering patient assistance and support.
- Takes Pharmacy phone calls review charts and process prescription refills.
- Guide callers through troubleshooting navigating the company site or using the products or services.
- May also be responsible for insurance pre-certification prior authorization procedure/surgery scheduling and coordinating transfers and admissions.
- Escalates emergent patient care concerns to the appropriate entity as directed in protocols.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the companys customer management policies.
- Maintains current CPR and Medical Assistant certification.
- Performs other duties as required.
Requirements
- High School diploma or equivalent
- Graduation for an accredited program for Medical Assistants.
- Current Medical Assistant Certification or must obtain within 90 days of hire date.
- Current BCLS certification 5. Minimum one-year medical assistant experience.
- Cardiology practice experience preferred but not required.
- Strong communication skills both written and verbal.
- Phone skills including familiarity with complex or multi-line phone systems.
- Understanding of OSHA requirements in a clinical setting.
About Dallas/Fort Worth TX:
Dallas/Fort Worth known as the Metroplex offers a vibrant urban life and peaceful suburban living making it an enticing place to reside. Spanning across ten major cities and thirteen counties it stands as the largest metroplex in the south. With its extensive range of recreational parks renowned dining scene five professional sports teams to root for and two bustling airports facilitating over 2000 daily flights Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home.
Qualifications
Required Experience:
Unclear Seniority
Employment Type
Gig
