Account Resolution and Adjustment Specialist
Account Resolution and Adjustment Specialist
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Job Description
Location:
4224 Ridge Lea Road - Amherst New York 14226Location: This is a hybrid opportunity and will require a minimum of two days in office.
ABOUT THE JOB
As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations associates specialize in Research and Adjustments Account Analysis and KeyAccounts Manager support our clients across the teams broad areas of such the chosen candidate can expect to be required to perform tasks such as (but not limited to):
- Perform basic to complex research using various bank systems
- Providing of deposit check statement and report copies
- Research and resolution of both monetary and non-monetary differences which occur during check credit card processing or corporate client billing
- Performing routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments products.
- Complete data entry into various bank systems
ESSENTIAL JOB DUTIES
Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
Administering defined procedures analyses tasks and report preparation while receiving explicit instructions for filing recording processing servicing recording and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
This role covers a combination of staff within the areas of credit cards retail banking small business banking consumer lending mortgage banking collections recovery origination or auto finance and cover a broad range of responsibilities and duties
Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries service requests suggestions and complaints from customers.
Completes work by following clear defined procedures
Other duties as assigned
REQUIRED QUALIFICATIONS
1 year experience with working knowledge of the business or general office skills
High School Diploma or GED equivalent. College degree preferred
Works well with others in a fully developed work team environment
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Good judgment and decision making ability
Ability to work under pressure and meet deadlines
Analytical research and problem resolution skills
Proficient in 10-Key able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Basic understanding of accounting principles
Basic knowledge of banking policies procedures government regulations
Basic understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Basic knowledge/experience in multiple payment delivery channels; OLDS Lockbox ACH wires
Basic knowledge of banking policies procedures and governmental regulations
Ability to perform simple scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
Exceptional attention to detail.
Excellent customer service skills.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $22 to $23 per hour depending on location and job-related factors such as level of experience.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 10/12/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
