Cross-Workflow STEP Strategic Operations Manager

About the Team:

The STEP Strategic Operations team is the operational engine of the STEP org. We drive STEP-wide programs and partner cross-functionally to enable strategic business operations across the Workflows and Experience organizations. Our team leads product and portfolio ops persona learning & development and enterprise-level customer engagement efforts.

We operate according to five key North Stars:

1. Customer Success Enabling value for both internal and external stakeholders
2. Efficiency Streamlining programs processes and tooling for impact
3. Knowledge Sharing Building shared understanding and capabilities across teams
4. Prioritization & Coverage Driving focus on what matters most

1. Talent Growth Developing roles capabilities and career paths across STEP

The Role:

This position reports to:Director Cross-Workflow STEP Strategic Operations 

We are looking for a strategic analytical and entrepreneurial Cross-Workflow Strategic Operations Manager to help scale the launch of a new Product Management and GTM organization that spans business unit boundaries at ServiceNow. This is a unique opportunity to both partner with existing functions and help stand up new teams and initiatives at the forefront of ServiceNows most strategic priorities. This highly visible role partners closely with leadership across AI Data and Analytics supporting critical growth initiatives and enabling operating excellence.

What you get to do in this role: 

• Play a critical role in supporting the integration and operations of go-to-market teamsbringing Sales and Product closer together
• Partner with AI Data and Analytics GTM and Product leaders to advance ServiceNows position in enterprise AI leadership
• Structure complex business problems develop hypotheses perform analyses and deliver insights and recommendations through high-quality presentations and storytelling
• Model strategic initiatives using key business metrics such as revenue customer adoption cost and market trends
• Lead operational cadence for STEP cross-workflow teamsincluding weekly performance tracking monthly business reviews executive readouts and annual strategic planning
• Drive strategic programs and cross-functional initiatives that accelerate GTM execution
• Align stakeholders across BUs and functions including senior and executive leadership to drive clarity and collaboration across the organization

Qualifications :

To be successful in this role you have:

• A minimum of 8 years of related experience; MBA with 6 years; or a PhD with 3 years of related experience in management consulting investment banking private equity or strategy & operations in a fast-paced technology company (or similar)
• MBA from a top-tier program with demonstrated focus in strategy operations or technology is highly preferred
• Executive presence with ability to engage and influence senior leaders across the enterprise
• Strong analytical and problem-solving skills with ability to structure ambiguity
• Exceptional communication skillsboth written and verbal
• Experience leading cross-functional initiatives driving alignment and delivering measurable impact
• High degree of ownership adaptability and a growth mindset
• Passion for enterprise software and emerging technologies especially AI
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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