Private Support Engineer
Private Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role
Are you a trusted highly skilled IT support professional with a passion for delivering exceptional discreet and personalised technology services Were seeking an IT Support Engineer to provide dedicated white-glove support to our executives and their immediate teams.
In this highly autonomous and relationship-driven role you will act as the critical link between our Executives and the broader IT function ensuring seamless secure and proactive support across office residential and travel environments locally and globally.
No two days will be the same. Youll demonstrate professionalism adaptability and discretion while operating in fast-paced and sometimes high-pressure environments. Your calm demeanour technical acumen and ability to anticipate needs will set you apart.
What you will do
Deliver Level 1 & 2 white-glove IT support for our executives.
Partner with their support teams to coordinate IT service continuity across domestic and international travel.
Provide responsive after-hours and on-call support including international time zone coverage as required.
Maintain and monitor IT systems at private residences corporate offices and personal devices.
Liaise with IT delivery teams to drive proactive maintenance and issue resolution within SLAs.
Manage and track support requests using service management tools and contribute to ongoing improvement initiatives.
Support IT project delivery and evaluate software/hardware solutions based on evolving needs.
Create concise end-user training materials and documentation.
Be available to travel with executives to provide onsite technical assistance when required.
Qualifications :
About you
Certificate or Diploma in IT Networking or related field (Bachelors degree preferred).
5 years of hands-on IT support experience ideally in executive or high-profile environments.
Exceptional communication and interpersonal skills with a high degree of discretion and emotional intelligence.
Demonstrated success managing high-pressure or sensitive situations with professionalism.
Proven expertise with:
Microsoft 365 (Exchange Online SharePoint OneDrive Teams)
Mobile device support international roaming troubleshooting
Video conferencing (Zoom Rooms MS Teams Rooms Cisco Webex)
Network familiarity (Cisco Aruba Ubiquiti is a plus)
ITIL-based service management and documentation
Experience in luxury service hospitality or concierge-style roles is highly desirable
Additional Information :
Next Steps
Please attach your resume and a cover letter explaining why you interested in this opportunity.
Applications close: 4 August 2025
Please note we reserve the right to close applications early should a suitable candidate be identified.
We are committed to protecting the privacy of your personal information. To understand how we do so you can read our Privacy Policy here Work :
No
Employment Type :
Full-time
Employment Type
Full-time
