Network Services Director (Hybrid - Houston, TX)

AECOM is seeking a Network Services Director for our IT Department reporting to the VP IT Infrastructure Services.

The role is focused on ensuring that AECOMs global IT infrastructure is secure highly available and meets performance standards and service levels to support the global business. Working within our network team you will be responsible for overseeing architecture and ensuring operational performance of our infrastructure.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based in Houston TX.

Job Duties:

• Ensure the high availability and performance of the global network environment including coordination and oversight during planned and unplanned infrastructure system outages.
• Drive process and service improvement initiatives across the global network.
• Ensure high performance of service delivery from our managed service providers.
• Ensure service level agreements (SLAs) are met.
• Participate in compliance activities to include tracking plans coordinating testing and maintaining action plans for audits both internal and external.
• Oversee all areas of network operations including but not limited to local area and wide area networking configuration communications and telecommunications as delivered by our managed services partners.
• In coordination with the PMO as appropriate plan and direct the installation testing and operation of IT services.
• As needed participate in cross-function presentations and pursuits where technology is a key differentiator.
• Work with Change Management to ensure all changes are properly vetted and approved before implementation.
• Provide regular communications and updates both on technical strategic direction and tactical technical delivery and performance.
• Proactively seek out ways to mitigate risk within IT.
• Demonstrate an analytical and systematic approach to problem solving of large or complex problems.
• Ensure that all escalated issues are resolved appropriately
• Develop and implement a global network strategy in line with the companys goals and objectives.
• To establish develop and maintain credible working relationships with business contacts being an ambassador for IT
• To recommend opportunities and to participate in the delivery of activities that will improve overall user satisfaction and ensure continuous improvement.
• Manage and oversee the global network budget and ensure cost-effectiveness.
• Stay up-to-date with the latest network management best practices and technologies and ensure continuous learning and development of the team.

Behavioral Attributes: The successful candidate will be a hands-on collaborative technology-oriented leader and a strategic thinker skilled in developing strategic plans and programs and accomplishing business objectives.

• Ability to manage a Globally dispersed team
• Excellent Communication Skills.
• Be able to work on own initiative
• Confident Positive and Proactive attitude with the ability to delegate influence prioritize and deliver.
• Be expected to represent Global IT in a professional manner at any level.
• Ability to effectively handle stress pressures and challenges
• Be decisive - Know how to prioritize advocate focus and accountability with strong decision-making skills
• Be impactful - Use clear and frequent communications drive execution and results.
• Be collaborative innovative and strategic.
• Be the role model - Lead by example demand excellence maintain safety and integrity as top priorities.
• Ability to adapt to changing technology environments and requirements.
• A style that is forthright receptive and persuasive throughout all levels of the organization.

Qualifications :

Minimum Requirements

• Bachelors degree in computer science or a related discipline plus at least 12 years of network management experience or demonstrated equivalency of experience and/or education including at least 4 years of leadership experience
• Experience in managing network security and compliance.
• Experience overseeing extensively outsourced operations
• Experience within a similarly large complex global organization
• Experience working with global network and telco vendor
• Experience in IT infrastructure and applications development; ability to understand IT and client technical requirements.
• Experience in IT network architecture at enterprise level including exposure to the following technologies/concepts:
  • Cisco Routing and switching
  • Firewall configuration and operation
  • Data Routing Traffic Shaping and Complex Network Topologies
• Ability to work well with peers in a matrix structure.
• Experience in IT Service Delivery.
• Experience with network security protocols and standards.
• Knowledge of network management software and hardware.
• Experience with network troubleshooting and performance tuning.

Preferred Qualifications

• Advanced degree
• Proven excellent customer service skills
• Thought leadership related to technology and industry trends.
• Experience influencing others including specialist peers and external parties to achieve success of team objectives.
• Outstanding written and verbal communication skills with the ability to present both technical and non-technical information to technical and non-technical audiences.
• Proven teambuilding and influencing skills integrity and the experience confidence and stature to effectively address needs and challenges of AECOM business leaders and clients.

Additional Information :

• Sponsorship for US work authorization is not available for this position now or in the future
• Relocation assistance is not available for this position

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time