Director, Executive Strategy
Director, Executive Strategy
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Salary Not Disclosed
1 Vacancy
Job Description
The Director - Executive Strategy is a critically important role enabling the President Global Customer Operations to work most effectively with internal and external stakeholders and will serve as the OGCO (Office of Global Customer Operations) strategy lead. They will serve as a trusted advisor and strategic partner playing a critical role in driving the commercial strategy and execution of business initiatives for the OGCO.
Role & Responsibilities:
- Provide strategic counsel to VP Global Customer Operations and President on all external market matters including internal customer and analysts.
- Support positioning ServiceNow as a thought leader in the industry.
- Understand the broader market landscape and needs of various audiences regularly evolving to reflect changes to business priorities supporting narratives and the external environment.
- Work closely with the OGCO to ensure President is fully prepared for all external engagements with a POV that resonates with the audience.
- Be on the forefront of AI innovation: ensure we are equipping the President Global Customer Operations with the latest AI insights tailored strategies and technology to ensure our strategy and customer-work lands with maximum impact
- Prepare comprehensive presentations and reports for executive leadership team including Board of Director meetings Financial Analyst day critical executive cadences
- Build and maintain strong relationships with key external stakeholders including customers partners and industry influencers.
- Use data to evaluate communication activities and develop best practices and strategies for improvement. Design and maintain dashboards performance metrics and reporting tools that help track commercial KPIs.
- Ensure Global Customer Operations strategy is aligned to 1-3 year growth targets and strategy is connected to execution initiatives
- Lead cross-functional strategic initiatives with leadership team and collaborate with leaders in Sales Marketing Product Finance and Operations to ensure alignment and execution of GTM strategies
- Serve as proxy for VP Global Customer Operations in select meetings and initiatives
- Foster a culture of collaboration accountability and continuous improvement
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 10 years management consulting experience.
- 7 years of experience in a strategic or commercial role within the enterprise software industry.
- Proven track record of supporting senior executives in a fast-paced dynamic environment.
- Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.
- Exceptional project management skills with a focus on delivering results.
- Ability to work independently and as part of a team managing multiple priorities simultaneously.
- Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs.
- Experience of crafting and designing presentations for executives.
- Ability to manage through ambiguity.
- Must be a self-starter with an innate ability to think outside of the box.
JV20
For positions in this location we offer a base pay of $189100 - $331000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
