View Job description for One Stop Representative
View Job description for One Stop Representative
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Job Description
Reports To:
Manager I Financial Aid
Position Status:
FT - Full-Time
Posted Pay Range:
$18.68 - $23.35
Be the First Point of Support as a One Stop Representative Financial Aid at CWI!
Are you passionate about helping students succeed and thrive in a fast-paced service-oriented environment The College of Western Idaho (CWI) is seeking aOne Stop Representative for Financial Aidto provide front-line support to students and families navigating the financial aid process.
Why Join CWI
As Idahos youngest and fastest-growing community college CWI serves over 18000 students with a mission to transform lives through education. In this role youll be the first point of contact for students seeking financial aid assistancemaking a direct impact on their educational journey.
Benefits:
CWI offers one of the most affordable and comprehensive benefits packages in higher education including:
Premium healthcare plans
11% employer retirement contributions
Tuition discounts
Generous personal leave
Opportunities for professional development
Student-Focused Financial Aid Support:
Assist students in person by phone and via email with questions about aid eligibility applications disbursements and refunds
Guide students through documentation requirements and help schedule appointments with Financial Aid Officers
Maintain accurate records and ensure compliance with institutional and federal regulations
Impactful Work in Higher Education:
Help students access the financial resources they need to succeed
Support the financial aid process from inquiry to documentation
Contribute to a welcoming inclusive and student-centered environment
Collaborative & Growth-Oriented Environment:
Work closely with Enrollment and Student Services teams
Participate in training and development opportunities
Gain valuable experience in higher education operations
Key Responsibilities:
Student Support & Communication
Provide accurate information about financial aid eligibility and application processes
Respond to inquiries and help students navigate aid documentation
Schedule appointments and escalate complex issues to senior staff
Administrative & Data Management
Perform data entry record maintenance and report generation
Ensure compliance with privacy regulations and institutional policies
Support short- and long-term departmental goals
Team Collaboration & Outreach
Participate in cross-functional initiatives and training
Represent CWI values through professional and courteous service
Travel between campus locations and work occasional evening hours as needed
What Were Looking For:
One year of professional experience working with students in a postsecondary setting or three years in an office environment (preferred)
Proficiency in Microsoft Office including Windows Excel Word PowerPoint and Outlook
Strong cross-cultural interpersonal and written communication skills
Bilingual in Spanish and English (preferred)
Additional Instructions For Applicants:
Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week eligibility for remote work is determined on a case-by-case basis at the hiring managers discretion. All candidates must reside within or be willing to relocate to a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.
All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status gender identity sexual orientation or any other applicable legally protected status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
