Call Center Representative
Call Center Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Experience:
- Call Center Experience MUST
- Min of 6-month recent call center experience
- More experience in health call centers - the better
- Looking for candidates who have long term assignments not short stints.
- Knowledge of current matters relating to health maintenance organizations performance management and customer satisfaction assessment and delivery.
- Basic computer and writing skills
- Have worked in an environment that requires them to meet KPIs
- Sharp has strict KPIs the workers must meet to stay in compliance with their position
- Understanding HIPPA compliance Medicare service recovery fast-paced environment experience with handling grievance cases
- Experience in taking between 60-80 calls a day
- Epic Experience preferred
- Investigatory skills researching and looking into inquiries
- TalkDesk preferred
Interviews:
- Provide exact times the candidates are available for possible TEAMS meetings on cover sheet.
- Entering Availability as any time all day call and they will call you back etc. will cause the application to be automatically rejected.
Contact Info:
Make sure the candidates phone number and email address is correct. The department may reach out to the candidates to set up an interview and if the contact information isnt correct this could affect the candidates possibility to move forward with the hiring process.
Employment Type
Full-time
