Bellboy
We are seeking a friendly and attentive Bellboy to join our team and provide exceptional hospitality to our guests. The ideal candidate will have a passion for customer service attention to detail and physical fitness. As a Bellboy you will play a crucial role in ensuring our guests have a comfortable and enjoyable stay.
Responsibilities
- Warmly greet guests upon arrival and assist with transporting luggage to and from rooms.
- Escort guests to their rooms provide information about room features and offer general hotel information.
- Assist guests during check-in and check-out processes.
- Handle guest requests such as transportation arrangements luggage storage and item delivery.
- Promptly deliver messages parcels or newspapers to guest rooms.
- Maintain the lobby and entrance areas in a neat clean and welcoming condition.
- Collaborate with concierge housekeeping and front desk to address guest needs.
- Assist with parking or arranging trolleys if necessary.
- Monitor the luggage room to ensure the safety and proper tagging of stored items.
- Be attentive and responsive to guests needing special assistance including the elderly or disabled.
- Maintain professional grooming posture and hospitality etiquette at all times.
Requirements
- High school diploma or equivalent
- Minimum of 2 years of experience in hospitality or customer service
- Proficiency in English and/or the local language (additional languages are a plus)
- Excellent personal grooming and etiquette
- Strong communication and interpersonal skills
- Physical fitness able to lift and carry luggage
- Polite patient and service-oriented attitude
- Knowledge of the hotel layout and nearby areas is beneficial
2+ years of experience in a customer service or hospitality role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with Property Management Systems (PMS) is a plus. Ability to remain calm and professional in high-pressure situations.
Education
High school diploma or equivalent (Hotel Management diploma is preferred)