Customer Service Rep 1
Customer Service Rep 1
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Job Description
Job Details
Description
About Foodmate US
Foodmate US a proud member of the Duravant family is a leading provider of poultry processing equipment and automation solutions. Headquartered in Ball Ground GA we are committed to innovation customer satisfaction and operational excellence within the poultry industry.
POSITION SUMMARY
The primary responsibility of this position is to answer and respond to customer phone calls and emails promptly and professionally. The CSR will be required to provide customers with technical information relating to the use operation and maintenance of equipment. On occasion the customers will require further assistance and the CSR will need to transfer to the appropriate department. Interaction is mainly with Customers Internal Shipping and Receiving Purchasing Help Desk and Service.
Qualifications
Responsibilities
- Answer all incoming voice calls and emails
- Electronic order processing
- Assist customers in need of spare parts equipment service and/or technical advice
- Generate parts quotes and orders process parts orders and procurement docs in SAP
- Monitor Back Orders/Open Orders
- Request item numbers descriptions availability and pricing for new and/or existing items
- Communicate to Salesmen and Management issues and opportunities at Business Partner locations
- Assist with in-house services such as printing manuals shipping documents mail services
- Assist in any other duties required to support operations which may include afterhours call handling
- If needed assist with pick pack and ship process
Qualifications
- High School diploma or 2 years of Inside Sales/Customer Service Experience.
- Experience in a manufacturing environment
- Knowledge of machines tools and machine components
Physical Requirements
The physical requirements listed reflect those needed to perform the essential functions of the Customer Service role. Reasonable accommodation is available for individuals with disabilities.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to communicate effectively in person over the phone and via electronic means.
- Occasional movement within office facilities and to attend meetings.
- Ability to review prepare and analyze data and figures view computer screens and printed materials.
Employment Type
Full-Time
