Customer Support - M&D Engineer
Posted on :
17-07-2025
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1 Vacancy
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Job Description
Job Description Summary
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.He/She will capture customer and internal technical issues create resolutions plans and assures completion to the customers satisfaction.
Job Description
What impact youll make
- Provide advanced application technical support to GULF customers in the utilization of supplied products through phone email remote desktop and site visits if required.
- Provide clear articulation and prioritization of customer issues
- Perform detailed troubleshooting and data analysis
- Interface with all stakeholders to ensure completion of customer issues
- Full ownership on customer cases from inception to resolution.
- Repair cases management when work is executed by internal or external stakeholder.
What youll do
- Bachelors degree in electrical engineering and required technical experience of minimum 5 years in M&D.
- Full understanding of Dissolved Gas Analysis principles
- Fluent in English and preferably one other region-specific language.
- Experience in troubleshooting electrical electronic and mechanical systems.
- Exceptional interpersonal and written/verbal communication skills
- Must be able to wear all required personal protective equipment as required.
- Competency with MS Office
- Competency in GE Vernova M&D Equipment and Systems (MS 3000 DGA Kelman Hydran Transport X etc) Commissioning troubleshooting
What will make you stand out
- Experience with root cause analysis methodologies
- Previous experience with Industrial network protocols e. g. IEC 61850 DNP3 Modbus.
- Available to travel minimum 30% of the time
- Driving license for car.
Additional Information
Relocation Assistance Provided: Yes
Employment Type
Full-Time
Key Skills
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