Client Technology Advocate

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

The Client Technology Advocate (CTA) serves as the keystone for successful technology outcomes for the aligned Fiserv Business groups. TheCTAis a true technologist with an acute commercial orientation who ensures a measured and purposeful approach to the provisioning of the world class solutions that empower the Fiserv brand. TheCTAleads holistically across multiple verticals within Fiserv technology services and acts as the catalyst for service excellence while promoting accountability for stable secure and resilient platforms and products to enable Fiserv Clients.

What youll do:

• Lead as the single point of accountability to a critical Client the Business and to the FTS organization for technology service provisioning.
• Combine technical and commercial acumen and expertise to enable business profitability in the technology solution portfolio.
• Evolve the provision and availability of technology platforms across the supported scope incorporating an increasing portfolio of Cloud tenants.
• Optimize technology utilization across the spectrum of internal and external stakeholders in line with functional security and financial goals.
• Drive efficient technology outcomes by leveraging initiative management new product adoption automation and lifecycle management opportunities to the fullest.
• Partner directly with the CIOs and Business Leads to define and execute critical business objectives.
• Consistently advocate for our clients with ownership of and accountability for the technology change roadmap within the supported scope.

Experience youll need to have:

• 10 years of related technical and business experience preferably within Financial Services and Payments Technology Industries.
• 7 years of experience building and maintaining an organization with authoritative knowledge of IT functions in multiple enterprise systems.
• 7 years of experience working within the ITIL framework and business operations policies and practices and of the industry supported.
• Bachelors degree in a related field or an equivalent combination of education military and work experience.

Experience that would be great to have:

• Strong knowledge of emerging technology and the application of the technology in global environments particularly enterprise level high volume processing environments.
• Demonstrated strategic thinking and thought leadership ability to influence decision makers and gain consensus on difficult issues.
• Exemplary written and oral communication skills coupled with a highly collaborative ability to work across a global and matrixed organization with the ability to identify develop and find innovative business and technology solutions for clients.
• Knowledge and expertise of the production architecture that brings together product development clients and infrastructure providers.

How youll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech this role is on-site Monday through Friday.
• This role requires the use of a computer and audio equipment.

Travel:

• There may be up to 20% of travel each year.

Sponsorship:

• In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

Salary Range

These pay ranges apply to employees in New Jersey New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.