Toll Sergeant
Toll Sergeant
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Job Description
Introduction
Summary Statement
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.
- Plans assigns reviews and evaluates the work of a shift of toll collectors including adjusting work schedules supervising the appearance and discipline of shift personnel making toll booth assignments and adjustments based on traffic flow and road conditions.
- Participates in interview and hiring of new collectors; oversees training of collectors counsels and disciplines as required.
- Sets up collectors for shift operation to ensure smooth operation of toll booths interviews in unusual situations such as hostile/irate motorists tolls defaults accidents medical emergencies adverse weather conditions etc.
- Identifies recommends and implements improved practices and procedures to increase efficiency.
- Oversees armored car pick-up of toll revenues ensuring security at all times.
Job Requirements
JOB REQUIREMENTS for Toll Sergeant
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Three years experience in working with money and making change.
- Six months experience in customer servicesuch asproviding prompt accurate and courteous service to customers seeking information answering requests as quickly as possible ensuring customers are satisfied with service and responding to complaints.
- Six months experience in applying laws rules regulations standards policies and procedures.
- Six months experience in narrative report writing.
- Six months experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
- Knowledge of record keeping.
- Knowledge of staff supervision acquired through course work academic training training provided through an employer or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning assigning reviewing and evaluating the work of others; OR supervising through subordinate supervisors a group of professional technical and clerical employees.
Additional Posting Information
Conditions of Hire
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Employment Type
Full-Time
Key Skills
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