Senior Manager- Documentary Collections
Senior Manager- Documentary Collections
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Job Description
Job Summary
Additionally they are accountable for operationalizing client care strategies maximizing transactions processing efficiency/effectiveness problem resolution and the integration/implementation of new initiatives and activities relating to all supported workflows.
Job Description
What will you do
- Overall responsibility for client satisfaction relative to the support of work flows for all Trade products and the administration of related electronic delivery channels for RBCs global client base; with a monthly transactional average of $350MM
- The management of a complex work flows through 3 teams; managing high risk operational steps that include the verification of collection documentation and its completion of all final settlements
- Responsible for effective relationship management of all partners including but not limited to BBE P&CB Capital Markets IT and Products/Sales Management teams
- Responsible for adherence to the Trade Operations Business Plan (NIE/FTE)
- Build and support governance processes and responsible to manage/mitigate operational risk relative to Trade Processing including AML ICR RCSA IAS and BCP/DRP
What do you need to succeed Must have:
- Extensive operational experience in the International Trade; focused on all Trade product offerings
- Proven acumen in leading and coaching people
- Working knowledge in lean methodologies RPA and other automation driven activities
- Strong business partnering experience
Nice to Have
- Working knowledge of JTPS
- CDCS certified
- Working knowledge of TLM or other reconciliation work flows
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic collaborative progressive and high-performing team
- Opportunities to take on progressively greater accountabilities
- Opportunities to building close relationships with clients
- Access to a variety of job opportunities across business and geographies
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Job Skills
Accountability Decision Making Documentary Collections Leading in a Hybrid Workplace Operational Integrity Operational Risks Performance Development Relationship Building Resource Management Risk Control Strategic Thinking Team Development Trade Processing Workflow ProcessAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior Manager
Employment Type
Full-Time
