Sr. Technical Product Manager

Job Description:

Note: This role requires current experience in a technical environment of high-volume websites and high-velocity transactions. These are not just internal apps and websites but external B2C type transactions in the millions per day. We need candidates with both high-volume websites and Customer Journey experience. B2C & e-Commerce experience is required.

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T you wont just imagine the future-youll create it. We foster an inclusive and collaborative culture valuing diverse perspectives to drive innovation and exceptional customer experiences.

About the Team:

AT&T is looking for a Senior Technical Product Manager to join the Consumer Technology Experience (CTX) business unit who is passionate about the eCommerce industry and has analytical and multi-tasking abilities to thrive in a fast-paced environment.

About the Job:

This is a technical job limited to technical organizations. The Senior Technical Product Manager is responsible for defining and driving the product vision roadmap and execution by collaborating with cross-functional teams to deliver customer-centric software solutions and meet business objectives. Requires familiarity with software development methodologies and best practices service-oriented architecture and product analytics and experience in managing Ing complex or high-priority technical products and influencing strategic decisions related to the product. You will act as the CEO of your product area owning the end-to-end product lifecycle and driving measurable business impact.

Education:

• Bachelors degree in computer science Engineering Business or a related field. An advanced degree (e.g. MBA masters in technology management) is often preferred.
• Product Management certifications like CSPO PMC-VI or equivalent preferred.
  

Experience:

• 8 years experience in product management particularly in the web and digital e-commerce industry.
• Proven track record of managing complex technical products from conception to launchwith a focus on delivering measurable outcomes such as revenue growth customer engagement or NPS improvement.
• Experience in a senior or leadership role with demonstrated ability to lead cross-functional teams.
• Experience in web and digital acquisition space launching customer-facing digital journeys.
• Past scrum team PM experience working with UX QA teams product releases insights VOC analysis is required.
• Experience managing global products or collaborating with distributed teams is a plus.
  

Technical Proficiency:

• Strong understanding of mobile and web technologies software development processes APIs and system architecture.
• Proficiency with product management tools and methodologies such as Agile Scrum and Kanban.
• Hands-on experience with customer facing front end experiences e-commerce platforms content management systems (CMS) and payment gateways.
• Analytical and Data-Driven:
• Excellent analytical and problem-solving skills.
• Ability to leverage data analytics and business intelligence tools to drive product decisions and measure success.
• Experience with A/B testing user segmentation and performance optimization.
• Ability to define track and communicate key product metrics and KPIs to stakeholders.
  

Customer-Centric Approach:

• Deep understanding of customer needs and behaviors in the e-commerce space.
• Experience in conducting user research usability testing and gathering customer feedback.
• Ability to translate customer insights into actionable product features.
• Passion for delivering best-in-class customer experiences and advocating for the voice of the customer.
  

Strategic Vision:

• Ability to develop and communicate a clear product vision and strategy aligned with business objectives.
• Experience in defining product roadmaps and prioritizing features based on market opportunities and customer needs.
• Proven ability to identify and capitalize on new digital opportunities to drive innovation growth and market differentiation.
  

Leadership and Collaboration:

• Strong leadership skills with the ability to inspire and guide cross-functional teams.
• Excellent communication skills both written and verbal with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong interpersonal skills and the ability to build consensus and drive buy-in for product initiatives.
• Commitment to fostering an inclusive collaborative and high-performing team environment.
  

Project Management:

• Strong project management skills with the ability to manage multiple projects and priorities simultaneously.
• Experience in setting clear goals defining metrics for success and ensuring timely delivery of product milestones.
• Ability to navigate ambiguity and adapt to changing business needs and priorities.
• Experience in managing and mitigating risks associated with digital product development.
  

Market and Industry Knowledge:

• In-depth knowledge of the digital e-commerce landscape including trends competitors and emerging technologies.
• Understanding of regulatory and compliance requirements relevant to digital commerce.
• Familiarity with digital marketing strategies SEO and customer acquisition channels.
  

Adaptability and Agility:

• Ability to thrive in a fast-paced dynamic environment.
• Willingness to continuously learn and stay updated with the latest industry developments and best practices.
• Demonstrated ability to drive change challenge the status quo and champion innovative solutions.
  

If youre passionate about shaping the future of eCommerce and want to make a real impact at scale we encourage you to apply and join our journey at AT&T.

Our Senior Tech Product Mgr earns between $118800.00-$178200.00 USD Annual potential total comp. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage.

401(k) plan

Tuition reimbursement program.

Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave.

Paid Caregiver Leave.

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement.

Disability Benefits (short term and long term)

Life and Accidental Death Insurance.

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

Employee Assistance Programs (EAP)

Extensive employee wellness programs.

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future for customers businesses and the industry. Were developing new technologies to make it easier for our customers to stay connected to their world. Together weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work creating the world you always imagined. Ready to #transformdigital with us

Apply now!

#ConsumerTechnologyeXperience

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.