Medical Receptionist II Union
Medical Receptionist II Union
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Job Description
Employment Type:
Full timeShift:
Description:
MISSION STATEMENT:
We are passionate healers dedicated to honoring the Sacred in our sisters and brothers.
VISION:
To be world-renowned for passionate patient care and outstanding clinical outcomes.
CORE VALUES:
In the spirit of goodStewardshipwe heal by practicing:Compassionthrough our kindness concern and genuine caringReverencein
honoring the dignity of the human spiritExcellencein expecting the best of ourselves and others;Integrityin being and speaking the
truth.
RELATIONSHIP-BASED CAREGUIDING PRINCIPLES:
Caring and healing practices are found in relationships communication and the hospital setting. Patients are actively involved in their
care and experience a therapeutic relationship with the caregiver.
Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are
consistent in practice and include patient advocacy safety and education.
Teamwork promotes clinical excellence and is rooted in effective communication accountability and continuity of care and respect for
co-workers.
Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network
helping to create a shared vision reflecting the mission vision and values of St. Josephs.
Posting Job DescriptionPosition Summary:
The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient cost effective quality patient care.
Responsibilities include but are not limited to:
Promote a healthy work environment
Work collaboratively with CNY Family Group
Review CCDs for CNY Family Group and route to appropriate team members
Collaborate and communicate regularly with management regarding goals needs/concerns
Phone support Incoming and outgoing phone calls
Scanning and faxing documentation
General Performance Criteria:
Performs critical job functions that lead to a stream-lined and efficient patient experience
Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
Meets performance measures in place for each job function and complete job functions by established review date
Works collaboratively with staff and management
Communication:
Maintains confidentiality related to patients family and employees and information specific to service area.
Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls records and delivers messages.
Uses appropriate diction and grammar in conversations.
Customer Service:
Employs professional manners and tact in all dealings.
Obtains necessary information while remaining courteous about interruptions caused by other calls or events models calmness.
Customer service orientated.
Adheres to hospital confidentiality statement.
Service Specific Skills:
Receives and distributes messages packages and supplies to the appropriate person or place.
Implements the day-to-day operations of specific service or environment.
Maintains a safe and secure environment.
Equipment:
Displays competency related to performing job skills. Including but not limited to: PC terminals telephones copier e-mail system fax machine
Education Training Experience Certification and Licensure:
High school graduate or equivalent business school or formal secretarial training a plus. One to two years experience preferred.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
Special Equipment Skills or Other Requirements:
Multi-line telephones PC and appropriate software knowledge knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.
Work Environment and Hazards:
Office setting exposure Class I or II; service specific.
Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work. Remote work will stay 100% depending on office needs and productivity
Physical Demands:
Light work standing walking sitting and lifting.
Work Contact Group:
All services employees medical staff patients visitors and various regulatory and professional agency staff.
Supervised By:
Manager or Coordinator
Pay Range: $19.00-$26.85
Pay is based on experience skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location
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Attachments
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Employment Type
Full-Time
