Territory Solutions Partner/Customer Service (Hybrid)
Territory Solutions Partner/Customer Service (Hybrid)
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Job Description
Job Summary:
The Territory Solutions Partner is responsible for providing excellent customer support by building strong relationships with clients in a designated geographical region. This role combines technical knowledge and business acumen to provide customers with tailored solutions that meet their specific needs. This role requires strong communication problem-solving skills and the ability to manage customer interactions in a fast-paced environment. This hybrid role will require an office presence for three to four days on-site at our facility during regular business hours.
Responsibilities:
- Execute top-notch customer and sales support of assigned customer territories.
- Apply an acute focus to quote follow-up and working with customers to find the winning pricing structure for job quotes.
- Identify and analyze customer preferences to properly direct sales efforts act on the Voice of Customer.
- Align and collaborate with outside sales team members to improve quote conversion business growth and customer relations.
- Identify potential new sales opportunities and collaborate with the team lead Regional Sales Manager or Director of Sales to pursue.
- Turnaround requested job quotes quickly and within KPI guidelines.
- Provide timely process and product information to customers and other Sales Representatives.
- Assume a primary role in phone coverage and provide excellent customer support.
- Attends meetings and collaborates with the Operations team to understand manufacturing capacity concerns and communicate opportunities and needs within sales territory.
- Provide backfill support for all inside sales team activities including item builds order processing etc. and fill-in when team members are out.
- Respond to questions from the factory pertaining to customer orders and quotes.
- Perform testing of online tools prior to launch and provide feedback.
- Assist in the training of new team members as directed.
- Performs other related duties as directed.
Key Performance Indicators:
- Quote turnaround Level 1 (average of 4 hours)
- Quote turnaround Level 2 (average of 8 business hours)
- Quote accuracy of 95% for quotes converted to orders
- Response timing for inbound ticket requests from customers and Sales (4 hours)
- Phone management (95% of calls answered daily)
Skills/Competencies:
- Excellent business communication e-mail and interpersonal skills
- Strong organizational and time management skills with the ability to prioritize and coordinate multiple tasks simultaneously.
- Must be able to work well with others in a team environment.
- Proven ability to build and maintain relationships with customers.
- Proficient with Microsoft Office Suite or related software.
- Capacity for high degree of technical product knowledge.
Work Environment:
Office:While performing the duties of this job the employee is regularly exposed to an office environment. Occasionally the employee will be exposed to a warehouse environment and will be required to wear appropriate PPE. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to read communicate verbally and/or in written form remember and analyze certain information and remember and understand certain instructions or guidelines. The employee will encounter moderate noise typical office lighting and temperatures and moderate interruptions. While performing the duties of this job the employee may be required to stand walk sit at a computer for an extended period and may work in a confined area. The employee is frequently required to use hands and fingers to type touch handle feel and to reach with hands and arms.
Compensation:
RectorSeal has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the CSWI Board of Directors.
Benefits:
At RectorSeal our employees enjoy the following benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance paid time off program with paid holidays and various wellness programs.
About RectorSeal
Based in Houston Texas RectorSeal LLC is a wholly owned subsidiary of CSW Industrials Inc. NYSE: CSW and is a leading provider of quality solutions for the professional trades serving heating ventilation and air conditioning (HVAC/R) plumbing electrical and construction markets. For more information about RectorSeals innovative products and brands that increase efficiency and improve reliability please visit .
About CSW Industrials
CSW Industrials is a diversified industrial growth companywith industry-leading operations in three segments: Contractor Solutions Specialized Reliability Solutions and Engineered Building Solutions. CSW provides niche value-added products with two essential commonalities: performance and reliability. The primary end markets we serve with our well-known brands include HVAC/R plumbing electrical general industrial architecturally-specified building products energy mining and rail transportation.
Employment Type
Full-Time
