Restaurant Software Installation Specialist

Position Overview

This individual serves as the primary point of contact during the implementation lifecycle managing timelines stakeholder expectations cross-functional teams and deliverables to ensure seamless onboarding and successful merchant activation. The ideal candidate is highly organized customer-focused and has a strong understanding of POS technology payment processing workflows and project coordination best practices.

Duties and Responsibilities

• Drive successful implementations tracking milestones timelines and dependencies to ensure timely execution of projects. Document tasks and communication in project management software to ensure accountability and transparency. Identify risk critical paths forecast delays and implement contingency plans. Proactively manage blockers and escalate when necessary.
• Coordinate between key stakeholders to translate and align technical requirements. Ensure scope timelines and system capabilities are met. Conduct structured meetings using agendas and action trackers.
• Analyze design build and customize merchant menu and retail databases to support complex hospitality and retail use cases such as multi-revenue center setups timed promotions and tiered pricing.
• Participate in testing and validation of database configurations (database review) prior to go-live ensuring alignment with client expectations and operational readiness.
• Perform end-to-end hardware and software imaging and staging to ensure proper configuration testing and readiness for deployment
• Execute remote and on-site installations ensuring all POS technologies (e.g. terminals printers payment peripherals) are configured with merchant-specific settings. Validate site installation readiness using connectivity tests and checklist audits prior to installation and in alignment with merchant go-live targets. Coordinate with logistics and field service teams to align installations.
• Troubleshoot and resolve software hardware and network configuration issues throughout implementation and post-deployment phases.
• Train and assist merchant staff during go-live offering real-time troubleshooting operational guidance and best practices for POS usage.
• Ensure a smooth handoff from implementation to ongoing support. Monitor and resolve post-deployment issues during live transition including database configurations technical blockers and training.

Qualifications

• 35 years of project management experience preferably in POS systems SaaS onboarding or payment processing within the payment or hospitality/retail technology industry
• Strong knowledge of restaurant and retail POS platforms (e.g. Clover Revel Lightspeed Toast) and related hardware
• Excellent communication and stakeholder management skills with a proactive and collaborative approach
• Proven ability to manage multiple projects and deadlines with strong attention to detail
• Familiarity with tools such as Salesforce Jira or similar project tracking software
• PMP Scrum or Agile certifications are a plus
• Bachelors degree in Business Information Systems Project Management or a related field preferred

Working Conditions

• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
• Frequent interaction with team members management agents Business Development Managers (BDMs) and external partners to facilitate smooth operations and collaborations.

Travel Component

• 50% - 75%

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individuals qualifications without regard to race color religion national social or ethnic origin sex age physical mental or sensory disability sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources Department at